I Can't Sign In To Skype: Why Is This Happening, Solutions

2024 Author: Bailey Albertson | [email protected]. Last modified: 2024-01-19 10:46

I can't log into Skype, even if the username and password are correct

Sooner or later, all users of Skype, utilities for communication via video communication, are faced with certain problems in its work. One of the most common is the inability to log in and use the "account". The most popular reason for this is an incorrectly entered username or password. However, what if you still know that you typed the correct data in the fields?

Content

• 1 We are finally convinced that the data for authorization is correct

• 2 Problems logging into Skype with correct login and password: reasons and solutions

  • 2.1 Disk I / O error

  • 2.2 Error "The entered login data was not recognized"

    • 2.2.1 Exit Skype and update the program
    • 2.2.2 Reinstall Skype completely
    • 2.2.3 Change the serial number of the hard disk
  • 2.3 Login not possible due to communication error or database problem

  • 2.4 Problem logging in due to Internet Explorer settings

    2.4.1 Video: how to reset the Internet Explorer browser settings

  • 2.5 The message “An error has occurred. Try again"
  • 2.6 You have been disconnected from the network because you are using an outdated version
  • 2.7 Account suspended
  • 2.8 Error "You are already in Skype on this computer"

  • 2.9 The Internet is tired and asleep

    2.9.1 Video: How to enable or disable Windows Firewall

  • 2.10 Problems logging in after upgrade

  • 2.11 Skype asks for a Microsoft account

    2.11.1 Video: How to Create a Microsoft Account

• 3 Failed to sign in to Skype on Android phone, although Internet is available

  • 3.1 Updating the mobile "operating system"
  • 3.2 Clearing Skype Cache and History
  • 3.3 Updating or reinstalling the messenger

We are finally convinced that the data for authorization is correct

Before proceeding with any corrective procedures, you must be absolutely sure that the login information was entered correctly. This is especially true for the password, since it is hidden in the line when it is written behind black dots. Use the following guidelines:

1. See if the Caps Lock key is activated: some laptops and some keyboards have a dedicated indicator for this button. If it is lit, then the upper case option is enabled (all letters are printed in large). Click on Caps Lock once and try entering your password again.

2. Make sure you have the correct layout - English, not Russian. Pay attention to the Windows tray: as a rule, the current layout is indicated there. You can change it using the combination alt=+ Shift for Windows and Linux and Cmd + Space for Mac OS X.

   

   Change the keyboard layout either on the "Taskbar" in the right corner, or by using the combination alt=" + Shift

3. Go to the official website of the Skype utility and enter the data in the browser. If you log in without an identification error, then the password and login are really correct. Otherwise, you will need to restore access to your account by creating a new password.

   

   Try to log into Skype on the site itself - if it works, then the problem is in the program or OS components

Problems logging into Skype with correct login and password: reasons and solutions

If you calmly logged in on the site using the same data from the "account", then the problem is in the utility. The choice of a solution method will depend on the type of error, that is, on the text that appears after unsuccessful authorization.

Disk I / O error

This problem occurs due to a failure in the profile settings. The user needs to do the following:

1. On the "Desktop" find the icon "This computer" or "My computer" depending on the version of "Windows". Double-click on it to launch the main Explorer window with a list of connected drives.

   

   Open the main page of "Explorer" with a list of hard drives using the shortcut "This computer"

2. Open the partition with the local disk where you have installed "operating system". In this case, it is drive C.

   

   Double click on the system disk, that is, the one on which the OS is installed

3. Go to the "Users" block or, in another way, Users.

   

   Find the folder with the list of users and open it

4. Select the name of your current profile in the section and double-click it to launch it.

   

   Open the directory with the name of your operating system profile in which you are currently working

5. Now open the directory under the short name AppData - it will be almost at the top of the list.

   

   Run the AppData folder, which contains the data of all applications installed on the PC

6. Launch the third Roaming folder. Scroll down the list of utilities - at the end of the list there will be a Skype messenger. Run its folder.

   

   In the Roaming directory, find the Skype folder

7. Look for the directory with the name of your profile in Skype. Right-click on it - in the list of options select "Rename". Then enter the new folder name.

   

   Rename the profile folder - add or remove any characters

8. Restart your computer and try to log in to Skype again. The software will not find the directory with the profile in the AppData folder, since we renamed it, so it will create a new one that will allow you to enter the "account" without errors.
9. If renaming did not help, return to the Skype folder and apply the delete for the profile folder through the same context menu.

You can start the Skype directory on the system drive in a slightly different, faster and more convenient way:

1. On the keyboard, press the Win and R keys at the same time - this is necessary to bring up a small "Run" window on the screen.

2. Insert the code% appdata% / Skype into the line - it is advisable to copy and paste it, rather than type it manually to avoid errors. Immediately click on OK or on Enter to execute the code.

   

   In the "Open" line enter the command% appdata% / Skype

3. In the folder that opens, rename the directory with the profile through the same context menu.

If you cannot find the AppData directory using the described method, it means that the system "hid" it. To make the OS show hidden folders, you need to do the following:

1. In the "Explorer" click on the "View" tab located at the top of the window. On the drop-down panel, immediately move your gaze to the last tile "Options" - left-click on it.

   

   Left-click on the Options tile in the View panel

2. In the menu of two items, select the first - "Change settings for folders and search."

   

   In the context menu, select "Change folder settings"

3. In the dialog box for changing the settings, switch to the "View" section, and in it scroll through the list to the very end. Check the box next to the "Show hidden folders, files and drives" action.

   

   In the "View" tab, scroll down the list of options - enable the display of hidden folders

4. Apply all changes and click on OK to close the additional window.

Error "The entered login information was not recognized"

Often, after trying to log into an account, the user receives a message on the main Skype screen that the service did not recognize the authorization data. The system then asks the user to enter them again. However, this does not solve the situation - the login is performed on the Skype website itself, but not in the program. What to do in this case?

After an unsuccessful login, a message may appear stating that the system could not recognize the authorization data

We quit Skype and update the program

Before updating the utility, you must completely close it - a simple click on the cross in the upper right corner will not help here:

1. Call the Windows tray - the arrow icon next to the clock. In the menu, find the Skype icon, right-click on it and click on “Exit” in the list.

   

   Exit Skype completely from the Windows tray

2. To make sure that the program process is complete, go to the "Task Manager". For any version of Windows, the combination Ctrl + alt=" + Delete is valid (in the menu that appears on a blue background, select the manager). If you have Windows 10, do it easier: right-click on the Start button in the lower left corner, and then select the manager in the black menu.

   

   Select the Task Manager item in the context menu of the Start button

3. In the dispatcher window, find the process corresponding to Skype, right-click on it and select "End task" or "End process". Or select the process with the left button, and then click on the same option in the lower right corner of the window.

   

   Uncheck the task from the Skype process, if it's on the list

4. Now proceed with the update - go to the official website of the utility. Click the arrow on the blue Get Skype for Windows 10 button.

   

   Download the Skype installer on the official website to install the new version over the old

5. In the drop-down menu, click on the last item Get Skype for Windows to download a universal version for all Windows variants.

   

   Choose the universal version for all Windows variants

6. Run the downloaded installer file - click on "Yes" to allow it to make changes to the system.

   

   Click on "Yes" to allow the installer to make changes to the system

7. Click on "Install" to start the installation.

   

   Start the installation using the dedicated button below

8. Wait for the procedure to complete. After that, "Skype" will immediately open itself - try to enter your "account".

   

   Wait while the installer installs the new version of Skype over the old

Reinstall Skype completely

The procedure consists of two stages: complete removal of the utility from the hard drive, and then reinstallation. We described the last stage in detail in the section above - downloading the installation from the official resource and further small manipulations in the installation wizard. Now let's take a closer look at the deletion.

The standard Windows tool for uninstalling utilities has one big drawback - it does not clean the "tails" that remain after the deleted program, for example, an entry in the registry. After reinstalling the same utility, conflicts will arise in the system - the application will crash.

You can uninstall the application in the standard way - in the system window "Programs and Features"

To ideally clean the system from the files of any program, including Skype, you need to use a special application - the uninstaller. Let's analyze the procedure using the example of Revo Uninstaller - a simple, free and effective tool:

1. Open the official resource of the developer REVO GROUP. On the downloads page, click on the green Free Download button.

   

   Download the free version of the program - click on the Free Download button

2. Install the program using the downloaded file - it's easy, follow the prompts in the wizard window.

3. In the uninstaller window, scroll down the list - find Skype in it. Select it and click on the "Delete" tile in the top bar.

   

   Find Skype in the list of utilities, left-click the item with it, and then click on the "Delete" option

4. Wait a little while the application creates a restore point - this is a required operation.

   

   Click on "Yes" to confirm the deletion

5. Please confirm that you really want to remove Skype from your PC.

   

   Click on OK in the dialog box

6. The built-in uninstaller will start, which will remove the main messenger files. When finished, you will see a message about the successful completion of the operation - click on OK.

7. Now our uninstaller is used. Select the type of scanning the system for the presence of "tails" and start the process.

   

   Select the advanced scan type and click on "Scan"

8. First, the entries in the registry are deleted - click on "Select all", and then on "Delete".

   

   Remove any registry entries left over from Skype

9. Confirm that you want to delete everything.

   

   Click on "Yes" to let the program know that you definitely want to delete all entries from the registry

10. On the next page, remove the remaining files and directories from Skype from your PC in the same way. After that, restart your PC and start re-installing the messenger.

    

    Also delete all files and folders left after uninstalling Skype

Change the serial number of the hard drive

If the above instructions do not give a positive result, try changing the hard disk number using a small special utility:

1. Download the Hard Disk Serial Number program from a site with program catalogs that you trust, since this utility cannot be downloaded from the official page.

2. Open the downloaded file - the program will be immediately ready to work, you do not need to install it.

   

   Change the number for the system disk in the Serial Number field

3. In the drop-down menu, select the drive on which you have installed "operating system". In the line with the number, replace one or two characters (you can change both Latin letters and numbers). Click on Change and immediately restart your PC.

Login failed due to communication error or database problem

Sometimes when you try to log in to Skype, a notification pops up that a data transfer error has occurred - and the service asks you to restart the utility.

If the data transfer fails, you must delete the problematic Skype files

If restarting did not help (ending the corresponding process in the "Task Manager" and restarting), close the program again and follow these steps:

1. Open in Windows Explorer the directory with your profile in Skype (in the AppData folder on the system drive). To do this, follow the detailed instructions in the Disk I / O error section of this article.
2. In the profile directory, find and delete the main.db file with the Data Base File type using the context menu.

3. Go back to the Skype folder and delete the file called main.iscorrupt in the same way. After that, restart your PC and sign in to Skype again.

   

   In the Skype folder, delete the main.iscorrupt file

Sign in problem due to Internet Explorer settings

The standard Internet Explorer (IE) browser is an important component of Windows, on which many Internet-related utilities depend, including the functioning of Skype. The cause of problems with authorization may be just a failure of the built-in browser settings. To fix the situation, just reset the browser settings to the default settings:

1. Close all running utilities windows. Open IE through a shortcut on the "Desktop", the system "Start" menu, or in another way, for example, through "Windows Search" (in the "top ten" it opens separately from the "Start" menu).

   

   Open IE in any way - you can use the "Search" panel

2. In the upper right corner, find the gear-shaped icon to the left of the smiley or to the right of the asterisk. Click on it - a menu will appear in which you need to select "Browser options". This will launch an additional smaller window.

   

   In the menu, select the penultimate item "Browser options"

3. You can call the same window in a different way: click on alt=" - an additional panel will appear under the address bar. Click on "Tools" and then on "Properties".

   

   The "Browser Properties" window can be called through the "Tools" menu

4. In the new window, go directly to the "Additional" block. Click on the "Reset" button below the list of parameters.

   

   In the "Advanced" tab, click on the "Reset" button

5. In another gray box, check the box next to the item to remove personal information. Start the data reset process.

   

   Check the box "Delete personal data" and click on "Reset"

6. Restart your PC and try to sign in to Skype.

Video: how to reset the Internet Explorer browser settings

The message “An error has occurred. Try again"

This kind of failure occurs due to the presence of problem files in the Skype directory on the hard drive. You can get rid of them as follows:

1. Hold Win and R on your keyboard, and then in the Run window that appears, paste the command% appdata% / Skype - click OK.

   

   Open the Skype folder through the Run window

2. If Win and R does not work, manually open the AppData folder, and in it Skype on the system drive in the current profile directory. Alternatively, you can launch a window to execute commands through Windows Search.

   

   In Search, enter Run, and then launch the desktop app

3. Find the shared.xml file in the list and delete it. If the DbTemp directory is present, get rid of it as well.
4. If DbTemp was not in the open folder, enter another command% temp% / skype in the Run window and click OK. In the new folder for temporary files, delete DbTemp already.

The same method helps if the message “Skype cannot be started because your system is unavailable. Restart your computer and try again. Apply it if a simple reboot of the device does not work.

You have been disconnected from the network because you are using an outdated version

If a notification appears on the main screen that you have an outdated version of the messenger for conversations with video installed, you need to upgrade the utility as soon as possible. How to do this was described in detail in the section "Exiting Skype" and updating the program "in this article.

If the message indicates that you have an outdated version of Skype, download the update from the official website

Account suspended

When trying to log in, a failure may occur - the system may think that an unauthorized login attempt was made, and temporarily block the account (suspend). In this case, you need to resume the work of your "account" by resetting the old password and setting a new one:

1. Go to this official Skype page: support.skype.com/en/account-recovery. Enter your email, phone number or Skype username.

   

   To restore your account, enter your email address, phone number or name in Skype

2. Select the item with e-mail, enter the characters hidden by the asterisks and click on the blue button "Send code".

   

   Enter hidden characters in your email address to make sure the system is you

3. Open the letter sent to this address, copy the code and paste it into the field on the Skype page. Click on "Next".

   

   Write the code that the developer will send you by email

4. Enter your new password in the two new fields. Be careful - they must match. Click on "Next".

   

   Enter the new password twice and click on "Next"

5. If the system approves the new password, you will see a message stating that your account has been restored. Try signing in to Skype.

   

   Click on "Next" in the message about successful restoration of access to your Skype account

If you see the error "Your password has been changed" on the login page, but in fact you have not changed it, you need to reset this password as soon as possible using the described instructions.

Error "You are already in Skype on this computer"

Sometimes the user forgets that he has already opened Skype and entered his account, starts the program again and tries to log in. In this case, a message pops up stating that the user is already in Skype on this device. There is nothing left here, except to exit the messenger correctly (through the Windows tray as described in the section "Exiting Skype" and updating the program "in this article), and then re-enter it.

Internet got tired and fell asleep

Signing in to Skype will be impossible if there is no Internet connection. The latter may be indicated by errors like: "The Internet is tired and fell asleep", "Unable to establish a connection", "Currently Skype is not available." What to do in this case? Check if you really have access to the network - open any website in any browser. If the pages do not load, call the provider and find out what is the reason for the lack of Internet.

There may be a problem with the network when entering Skype - check if you have Internet on your PC

If everything is okay with access, try to login again. If it also fails, disable antivirus and Windows Firewall. You can deactivate the first one through the tray if you are running not the standard Windows Defender, but a third-party program. Now let's look at how to temporarily turn off the "Firewall" protection:

1. Launch the "Control Panel" on the screen through the icon on the "Desktop" or through the "Search" panel or the "Start" menu. In the search box, just enter the word "panel".

   

   Enter "panel" in the search box and open the desktop app in the results

2. The universal method of launching is using the "Run" window. Hold Win and R, and in the field type control. Execute it with Enter or the OK button.

   

   In the line of the small window enter the command control and click on OK

3. On the panel, open the section with "Firewall" - it will be the second in the list.

   

   Find and run "Windows Defender Firewall"

4. In the left column, click on the Enable or Disable link.

   

   Follow the link to deactivate Windows Defender Firewall

5. Check the box next to "Disable" for public or private network depending on which connection you are using. If you are not sure about the type of your network, deactivate protection for two at once. Click on OK.

   

   Check the items "Disable" and click on OK

6. In the "Firewall" section, red shields will immediately appear - this means that the standard utility is disabled, you can try to enter Skype.

   

   After disabling the "Firewall" check if you can log into Skype

If Skype shows that you do not have the Internet, but in fact you have it on your PC, try updating or reinstalling the program.

Video: How to enable or disable Windows Firewall

Login issues after upgrade

If you have any problems after the next program update, try the following methods described in the previous sections of the article:

1. reset IE settings;
2. deleting shared files with xml and lck extensions in the Skype directory in the AppData folder;
3. deleting a profile folder in the same Skype folder.

Please check the Skype status on this official page to ensure that login services are working as usual. Should be Normal for all items on the list. Otherwise, you just have to wait for the developer to take action to fix the authorization failure.

Opposite each item in the list there should be the word Normal - this will mean that all Skype services are working

Skype asks for a Microsoft account

From January 2018, users can no longer sign in to Skype using the Facebook page. Instead, you must link your Microsoft account to your Skype account. Without it, at the moment, entering the messenger is impossible. If, during the next authorization, the system asks you to bind a Microsoft "account", but you do not have it, create it as follows:

1. Go to the page for creating Microsoft accounts. Here you can create an "account" through a phone number or independently come up with a name for your Microsoft mail, that is, a login. The phone option is the simplest and fastest, so let's consider it.

   

   Click on the first line to bring up a menu with a list of countries

2. Click on the first line to display a list with a list of countries, select yours and enter your contact number.

   

   Select your country and the corresponding phone code from the list

3. An SMS with a code will come to your phone - write it in the field on the creation page.
4. Come up with a password - enter it in two fields. Be sure to remember it, or better write it down.
5. Enter the captcha (character set) and confirm the creation of the "account".

When the account is ready, proceed to linking your Microsoft account to the Skype "account":

1. Enter the Microsoft account you just created on the login page and sign in.

   

   Enter data from your Microsoft account

2. Click on "Continue".

   

   Click on the "Continue" button

3. On the next page, the program will ask if you already have a Skype account. Click on "Yes".

   

   Click on "Yes" to link the two accounts

4. Write the data from your Skype account. Click on "Combine Accounts". This will log you into your old Skype profile - it will already be linked to your Microsoft account.

   

   Enter the data from the "account" "Skype" and combine the two accounts

Video: How to Create a Microsoft Account

Unable to sign in to Skype on Android phone, although Internet is available

If you are sure that the Internet is working on your device, but you still cannot log in to Skype on your phone, check the operation of the login services using the method described in the section “Problems with login after updating” in this article. Also, immediately restart the mobile device - perhaps the point is a single failure of the mobile operating system. After that, you can already proceed to the procedures below, if all else fails.

Updating the mobile operating system

Since 2017, the company Microsoft, the owner of Skype, disabled this messenger for devices with Android 4.0.1 and below. If you haven't updated your mobile OS for a long time, do so. You need to reflash your phone.

Look in the settings for the version number of Android that you currently have installed

You can install the new version through special proprietary software from the manufacturer of a smartphone or tablet, which is installed on a computer. If an update for the "operating system" is available on the server for your device, the utility on the PC will install everything on its own - you just need to start this process in a special section, for example, in the "Tools" block, if we are talking about Kies software for Samsung smartphones. Some companies also allow "over the air" updates to the operating system without using additional software.

Run the smartphone firmware update through a special proprietary program

If you do not have such a program or you do not know how to make the firmware manually, contact the service center to the specialists - you will be supplied with a new "Android" on which Skype will work.

Clear cache and Skype history

When a user communicates in chats, the messenger accumulates a lot of information in its cache. If it is full, the program starts to run slowly, and there may also be problems with authorization. To remove all data from this storage, do the following:

1. In the "Android" menu, open the settings section - the icon in the form of a gear. Go to Applications, Application Manager, or Application Management, depending on your OS version. In the "All" or "Downloaded" tab, find Skype.

   

   In the settings, find the "Application Management" section, and then find Skype in the list

2. On the page with information about the utility, tap on "Data Wipe". Confirm the action in the dialog box.

   

   Confirm deletion of Skype data

3. Now click on the "Clear cache" button and also confirm the deletion of files. Now try to sign in to Skype again.

   

   Try to sign in to Skype again

Updating or reinstalling the messenger

The problem with authorization can be solved by updating the utility itself: if you have an outdated version, the program will refuse to work. If you have not previously installed an automatic update for your applications, do it manually: go to the Play Market and open the section "My applications" in it, find Skype there and tap on "Update" - the store will download the necessary files and install them in system.

In the "My Apps and Games" tab, find Skype and click on "Update"

If the upgrade did not help, take another measure - completely uninstall and then reinstall the program through the same Play Market:

1. On the same page about the application with a button to clear the cache, tap on the second "Delete" button. Click on "Yes", thereby confirming that you want to get rid of Skype, albeit for a while.
2. Restart your device, and then open the Play Market - it is on this official resource that we recommend installing the program. At the top of the search bar, start immediately entering the name of the messenger. Open the store page in the search results, which will appear immediately if you have a fast internet.
3. On the page with the description of the utility, you can also uninstall the application - just click on the corresponding button. If you have already uninstalled Skype in the settings, tap on the green Install button.
4. Click on "Accept" in the dialog box. If you have enough space on your device, the store will download and deliver the program itself. Wait for the end of the procedure.
5. When the process is complete, a new green "Open" button will appear - click on it. Enter your login details.

If you are unable to log in to Skype, first try logging into your account on the program's website, and also check the Skype login services. If this does not work, log out completely from Skype through the Windows tray and log in again, reinstall, or simply update the utility. Removing problematic files on the system drive related to Skype and resetting Internet Explorer settings can also help.