Repair Of The Roof Of An Apartment Building, Where To Go, And Who Should Make Repairs

2024 Author: Bailey Albertson | [email protected]. Last modified: 2023-12-17 12:53

The roof "went": who should repair the roof of an apartment building

A leak in the roof of an apartment building causes inconvenience to residents of the upper floors. Apartments located in the middle and at the bottom of the building are insured against such emergencies. What to do if the roof is leaking and does not fully fulfill its functions - does not protect the premises from moisture and cold? Contact the utilities responsible for your home. The main thing is to act strictly according to the rules to avoid problems.

Content

• 1 Procedure when applying for a roof repair in an apartment building

  1.1 Video: what to do if no one reacts to a leak

• 2 Documents drawn up when applying for a roof repair in an apartment building

  • 2.1 Application to the Management Company
  • 2.2 Contacting the Housing Department and the Housing Inspection
  • 2.3 Letter to the prosecutor's office
  • 2.4 Statement of claim to court

  • 2.5 Roof Leakage Report

    2.5.1 Video: how to draw up a leak report correctly

  • 2.6 Defective roof repair sheet

• 3 Who repairs the roof in an apartment building

  • 3.1 How to control the repair of a roof in an apartment building

    3.1.1 Video: commission inspection of roof overhaul

• 4 Laws and regulations governing roof repairs
• 5 Reviews on drafting complaints about roof leaks

Procedure when applying for a roof repair in an apartment building

Even if you are well versed in roofs, you still should not repair the roof yourself. This is the area of the management company. Residents for such liberties can be held accountable (criminal or administrative) for illegal entry into the roof, carrying out unauthorized work that is dangerous for other residents of the building.

Residents cannot independently repair the roof of an apartment building, this should be done by utilities

What to do if you notice a roof leak in your own apartment? Detailed instructions are as follows:

1. Record the fact of the leak on a photo or video camera so that, if necessary, have evidence of what happened.
2. Call the emergency services of your home management company. Telephones are usually indicated on information boards in the entrances or on the institution's website.
3. In a conversation with an emergency service specialist, clearly tell us about the problem, give the exact address and find out how long to wait for public utilities, who will document the fact of the leak and take measures to eliminate them.

Speak politely, without currying favor, but without threatening utilities

The emergency service is obliged to respond to the received request within 24 hours. If no one came to the call, you need to call again. Again, no reaction? Then you need to act differently. How exactly, we will tell you below.

The emergency service of utilities works around the clock, 7 days a week

If utilities arrived on call, they are required to document the incident. For this, an act of roof leakage is drawn up (we will give the form and content a little later). Next, a defective statement is drawn up. It, like the act, is written only by the employees of the management company. The tenants of the apartment building act as witnesses.

Video: what to do if no one reacts to a leak

Documents drawn up when applying for a roof repair in an apartment building

If a roof leak has occurred, you called the emergency service personnel, which is engaged in house maintenance, and they did not come to the call, then you should immediately contact the management company personally. If the application is accepted, the utilities visited the facility, drew up an act and statement of the emergency, then the tenants themselves do not need to write a complaint to the company.

Application to the Management Company

To resolve the issue of eliminating the leak as quickly as possible, you need to write a complaint to the director of the management company. There are two types of such complaints:

• individual;
• collective.

The first is made up if the problem has affected only one apartment, the second - several at once (from two or more).

How to write a complaint, what is important to indicate:

1. In the cap they write in the name of whom the complaint was made and who is its author.
2. Next, in the middle of the sheet, write the word "Complaint" or "Statement".
3. Then the essence of the appeal is described in free form.
4. Finish the complaint with the requirement to understand the situation.
5. Finally, a date and a personal signature are added.

The complaint is forwarded to utilities:

• personally through the receptionist;
• on the Internet via e-mail or through the form on the company's website;
• by registered mail with notification.

It is important to have confirmation that you really sent the appeal to the utilities. Therefore, for a personal visit, prepare two copies of the document, ask one of them to put the date and time of receipt, as well as the seal of the organization, and keep it securely. When submitting a complaint via the Internet or by registered mail, confirmation is received automatically.

In the application, you must specify in detail the essence of the problem and ask to immediately eliminate all its consequences

If the company refuses to register the appeal, you need to find two witnesses, who will record the refusal. Then you have a direct road to the housing department of the administration of the settlement, the Housing Inspection and the Prosecutor's Office. It is also recommended to send a copy of the appeal by registered mail.

The complaint to the Criminal Code of the ZhKK is obliged to consider within ten working days. If there is no answer, you need to proceed.

Contacting the Housing Department and the Housing Inspection

A complaint to the Housing Department of the Administration and to the district (district, regional) Housing Inspection is drawn up on the same principle as an appeal on the fact of a leak in the Criminal Code of the Housing and Communal Services.

It is only necessary to indicate that you have already contacted public utilities, but they only ignore, not restore the roof

Electronic and actual addresses of the relevant organizations, their phone numbers are freely available on the Internet. You can get the data in the information service of a particular locality or in the administration of the municipal formation.

In the application to the Housing Inspection, it is necessary to record the fact of contacting the management company and the absence of a reaction to it

Higher agencies are required to respond within 30 days. During this time, officials of the instances:

• check the management company;
• inspect the roof and record the fact of roof leakage;
• will give instructions and make demands to public utilities.

The applicant will be written a letter in which they will indicate what was done, when they will carry out the repair and who is responsible for it.

Employees of the Housing Inspectorate are obliged to check the utilities, make sure of the fact of a leak and give a written response within 30 days after receiving an appeal from tenants

If the utilities are once again silent or send "formal replies", you should contact the prosecutor's office.

Letter to the prosecutor's office

It rarely comes to a prosecutor's check. But it is important to understand that residents of an apartment building have the opportunity to punish negligent public utilities.

If the roof is still leaking, and the management company turns a blind eye to it, write a letter to the prosecutor's office. It is compiled in free form. Photo and video materials, if any, are attached to the application.

The prosecutor's check lasts 30 days. If it did not bring the desired result, you should file a claim against the utilities in court.

A letter to the prosecutor's office is drawn up according to the standard scheme, indicating all previous appeals to lower instances and attaching copies of answers to them

Statement of claim to court

Any citizen has the right to go to court for the protection of his rights. If the roof is leaking, and the utilities do not repair it, appeals to higher authorities remain unanswered, it is necessary to ask for help from the servants of Themis. A lawsuit is being drafted.

The secretaries have a sample statement of claim in the office. It is issued free of charge. You can make a free-form application. It must be accompanied by all the documents that the injured tenant has: acts, statements, complaints, letters. Photo and video materials, testimonies of households, neighbors, friends will serve as evidence.

Cases of a roof leak in court are considered only with the participation of a representative of the Criminal Code of the Housing and Communal Complex

A court hearing is scheduled 30 days after the filing of the claim. It must be attended by a representative of the Criminal Code of the LCD. The judge makes a binding decision.

If the tenant of the house is not to blame for the leakage of the roof (he personally did not try to organize an exit to the roof from the side of the apartment), then the public utilities will be entrusted with the restoration.

Roof Leakage Act

When emergency workers arrive to the call, they will compulsorily draw up a roof leak report.

It contains the following data:

• the address of the house where the roof is leaking;
• the nature of the damage;
• number of affected apartments;
• Losses incurred by residents - damaged repairs, damaged furniture, carpets, household appliances, etc.
• signatures of resident witnesses;
• personal signatures of the employees who drew up the act;
• date of compilation.

The document remains with the management company. If desired, a copy is given to the victims.

A roof leakage report is drawn up according to a single sample and remains with the management company, but residents can request a copy of it

Video: how to draw up a leak report correctly

Defective roof repair bill

Before the start of the restoration of the roof, a defective statement is drawn up. In fact, this is a document that is the basis for making estimates for future repairs.

The defective statement includes:

• the address of the building where the roof is leaking;
• name of the required work and their description;
• estimated costs;
• the area of the roof to be repaired.

This document is intended for internal use, it is issued to residents only after their request in writing.

The defective statement is a document for the internal use of utilities - it looks like an estimate of the upcoming work

Who repairs the roof in an apartment building

Roof repair is:

• capital - the entire roof is replaced as a whole, not only the upper outer layer, but also the inner ones;
• cosmetic - helps to get rid of small leaks, often includes antifungal, anti-corrosion treatment, paint coating;
• emergency - these are temporary measures that allow you to eliminate leaks, but not completely solve the problem of their appearance. Used in emergency cases;
• planned - utilities do not wait for the roof to leak, but prevent breakdowns with timely care and restoration.

Roof repairs are on the shoulders of public utilities, but they are funded by residents. This does not mean that all of them should be thrown off for building materials. The corresponding item of expenses is already included in the receipts for payment of utilities. This is why it is so important to pay your bills on time.

Utility workers can repair the roof themselves or involve third-party specialists in the process.

If utilities monitor the condition of the house, then they carry out scheduled roof repairs on time, without waiting for its leak

If the repair is emergency, it will be done immediately. They try to carry out other types of work in the spring-summer period, when stable warm weather is established on the street.

The work is not carried out in severe frost and with heavy precipitation in the form of rain and snow. This is dangerous for professionals and residents.

How to control the repair of a roof in an apartment building

The best confirmation that the restoration was carried out in accordance with all the rules is the absence of roof leaks after snow, rain, or when the air temperature outside changes.

The performed repairs are accepted or not accepted by a special commission. She inspects the place of work, inquires about the procedure for their implementation, interrogates the residents about the results.

The commission includes:

• management company employees;
• specialists of the housing administration department;
• tenants of the house.

Any homeowner has the right to join the commission of his own free will. An obstacle may be the fact that the owner of the premises is a persistent defaulter of utility bills.

Before those who announced the problem, utilities must personally report on the work done - the victim is sent a letter describing the work done.

Utilities will not compensate for the costs incurred by the injured tenants to eliminate leaks in the apartment. If a citizen insists on this, he must go to court, provide evidence of the management company’s guilt in what happened and wait for a decision on his claim.

The roof after repair is accepted by a special commission

That is why many experts confidently declare: the best way to protect yourself is to insure your property. Including from roof leaks. This service is provided today by dozens of insurance companies throughout Russia. If the roof leaks, repairs, furniture suffer, then the losses will be compensated at the expense of the insurer.

Video: commission inspection of roof overhaul

Laws and regulations governing roof repairs

You can read about the rules for repairing the roof of apartment buildings in the following laws and regulations:

1. Housing Code of Russia (Articles No. 36, 154) (it is indicated who is responsible for repairing the roof, why the residents of the house should not do it).
2. Federal Law 185-FZ "On the Fund for Assistance to Reforming the Housing and Utilities Sector" (contains provisions that clearly indicate that the current and major repairs of the roof of an apartment building are carried out by the Housing and Communal Services Criminal Code).
3. Resolution No. 6464/10 of the Supreme Arbitration Court of Russia (cases of judicial practice dealing with problems with a leaking roof are described).
4. Resolution No. 170 of the Gosstroy of Russia (describes the rules and regulations for the technical operation of multi-apartment buildings, including which organization is responsible for what, what residents have the right to demand).
5. Resolution No. 491 of the Government of the country dated August 13, 2006 (describes the rules for maintaining the common property of an apartment building, including the procedure and conditions for their repair).

Reviews on drafting complaints about roof leaks

Roof repair is a problem that needs to be addressed immediately. The important thing is not to sit back, but to act. The faster, the better: call the emergency service, write a complaint about the utilities, raise the ears of your neighbors. Roof leakage is mold and fungus, high humidity, which threaten the occurrence of numerous diseases in households. The restoration of the roof rests on the shoulders of the public utilities. The residents themselves are prohibited from repairing the roof on their own. Funds for the procedure have already been included in the repair receipts for the services of the Housing and Communal Complex Management Company.