Internet Provider Online: Services, Contacts, Connection And Customer Reviews

2024 Author: Bailey Albertson | [email protected]. Last modified: 2023-12-17 12:53

Internet and TV from "OnLime": pros and cons, tariffs, connection

Provider "OnLime" is a subsidiary of the operator "Rostelecom" since 2008. The merger took place to increase the rating of "OnLime" in the market of metropolitan providers of home Internet, TV and telephony. What tariffs does the provider offer to its customers and at what price? How to apply for connection of various services?

Content

• 1 Internet and TV from OnLime - an overview

  • 1.1 Table: basic tariffs for home Internet from "OnLime"

    • 1.1.1 Additional services to home Internet
    • 1.1.2 Video: How to Choose the Right Internet Speed

  • 1.2 What kind of TV does OnLime offer

    • 1.2.1 Table: basic packages for the "Interactive TV" service
    • 1.2.2 Table: packages for "Digital TV"
    • 1.2.3 Bonus packages of TV channels
  • 1.3 Table: mixed tariffs "Internet + TV"
• 2 Coverage area of "OnLime"

• 3 How to activate services from "OnLime"

  • 3.1 Official site

    3.1.1 Personal account: opportunities and connection of services

  • 3.2 Contacts for communication
  • 3.3 Visiting the OnLime office

• 4 Equipment from provider

  • 4.1 How to purchase
  • 4.2 How to return for repair or replace a device provided by the company
  • 4.3 Table: routers and modems for the Internet
  • 4.4 Table: TV devices
• 5 Reviews about the Internet provider "OnLime"

Internet and TV from OnLime - an overview

To connect, the provider uses FTTB technology (or, in another way, GPON) - a fiber-optic cable and related equipment, for example, an ONT optical network terminal.

The company "OnLime" has already carried out Internet and TV in 3.1 million apartments for 2018. The supplier has won the trust of its customers through the following benefits:

1. High speed and stability of communication. The provider provides its users with speeds of up to 500 MB / s. At the same time, in practice, its value corresponds to what is stated in the tariff (a deviation of 5-10% is possible, after 30 MB / s such a slight decrease in speed is felt only when downloading any large files).

   

   The company "OnLime" offers "surfing" in the network at high speed - from 60 to 500 MB / s

2. Instant response from technical support. Any equipment can malfunction, so the company employs professionals who quickly eliminate malfunctions. If there is a breakdown on the line, the subscribers are immediately switched to the backup line so as not to inconvenience them.

   

   OnLime's support service responds to user problems instantly

3. A variety of tariffs. The provider has created the maximum number of tariffs that fit the different needs of customers: games on online services, regular "surfing" and chatting on social networks, watching videos, listening to music, downloading files, etc. There are also mixed plans that combine Internet services and TV.
4. Fast and free connection. After submitting the application and clarifying the details of connecting with the operator of the company, the specialist comes to the house to install the equipment within 1 - 2 days.

5. Bonuses and discounts. The company often holds promotions, which makes it possible for future customers to connect to the provider on the most favorable terms for them.

   

   The provider often holds promotions, which allows users to connect to services on very favorable terms
6. 24/7 support. Experts are ready to answer all your questions both in the daytime and in the evening.
7. Famous channels of various genres for the whole family (over 200) and excellent picture quality.
8. Services "Promised payment" and "Moving". You can use them if you were unable to pay for the Internet on time or if you wanted to move to a house at a different address within Moscow or the Moscow region.

Like any other company, the OnLime provider has some disadvantages:

1. It provides services only to residents of Moscow and the Moscow region.
2. The company's specialists regularly call their subscribers with offers to use additional functions, change the tariff or take part in a particular promotion.

Table: basic tariffs for home Internet from "OnLime"

Tariff name	Speed (MB / s)	Cost (rub / month)	Options
Express 100	100	450	Free branded router for distributing Wi-Fi
Express 200	200	500	Free router from ISP
Reboot 100	100	500 (after a year of use - 300 rubles)	Free router from the company
Game	500	850	Free router from the company and game options in services such as World of Tanks, World of Warships, World of Warplanes and Warface (premium account, tanks, aircraft and slots in hangars).
For internet	60	500	There are no additional features in this package.
For the internet everywhere	200	800	Free router, 5 GB of space on Yandex. Disk and special conditions for the Mobile Communication service.
For peace of mind 200	200	900	Free router from the provider, "Video surveillance" option (access to the platform, camera and archive storage for a week).

Additional services for home internet

In addition to tariffs, the provider offers to connect the following options:

1. Kaspersky Anti-Virus is free for 60 days. After that, the payment will be 160, 140 and 100 rubles per month for 3, 2 and one device, respectively.
2. ESET NOD32 Antivirus - Free for 2 months. After this period, the payment will be from 66 to 190 rubles per month, depending on the version of the utility.

3. Security alarm. The provider provides the service in partnership with the GOLFSTREAM company. It consists in the instant reception and processing of alarms, the arrival of special rapid response teams (police and private security companies) at the apartment. The cost of the equipment is 12,900 rubles. Monthly payment - 1290 rubles.

   

   In addition to the "Home Internet" service, you can connect such options as antivirus, fixed IP, setting up equipment (if the user's router will be used) and others

4. "OnLime Premium". The specialists who come to your home will have the right to configure only branded equipment from the OnLime company. If you have your own router and do not want to configure it later on your own, purchase this service additionally for 1,000 rubles.
5. Urgent connection. This service allows you to install the equipment in your home on the day of application. You do not need to pay for the service. The main condition is to leave a request before 17.00 on a weekday. If you left a request on Friday after 15.00, the connection will take place only on Monday.
6. Fixed IP. For 180 rubles / month you will be able to use a permanent IP-address - it will be assigned to your login on the network. This service will allow subscribers to protect their e-wallets, increase the download speed through file sharing and much more.

Video: how to choose the right internet speed

What kind of TV does OnLime offer

The provider can connect one of two types of TV - digital or interactive. What is their difference? The main difference is in the way the service is connected. Interactive TV requires a set-top box, and digital TV requires a special card or HD receiver. You will not be able to connect some options to digital TV, for example, "View control", "Weather forecast", "Exchange rate", "Karaoke" and some others.

Table: basic packages for the "Interactive TV" service

Kit name	Number of channels	Price (RUB / month)	Options
"Starting"	156	320	Two services "Your Ideal HD" and "View Control" are free for 2 months.
"Optimal"	189	450	Two services "Your Ideal HD" and "View Control" are free for 2 months.
"Advanced"	222	580	Two services "Your Ideal HD" and "View Control" are free for 2 months.
"Premier"	59	620	Two services "Your Ideal HD" and "View Control" are free for 2 months. Channel packages Amedia Premium and Viasat Premium HD. TV1000 Play and Amedia Premium video subscriptions. Full access to TV1000 Play and Amediateka media libraries.
"Maximum"	266	1800	The service "View Control" is free for 2 months + 7 additional channels.

Table: packages for "Digital TV"

Name	Number of channels	Price (RUB / month)	Options
"Starting"	125	320	Two services "Your Ideal HD" and "View Control" are free for 2 months.
"Optimal"	147	450	The service "Your Perfect HD" is free for 2 months.
"Advanced"	171	580	The service "Your Perfect HD" is free for 2 months.
"Maximum"	208	1700	7 additional channels.

Bonus packages of TV channels

The following plans and options can be purchased for the main tariff packages of channels:

1. "Cinema" - additional 16 or 20 channels (classic cinema, premieres, animation, etc.) depending on the type of TV (digital and interactive, respectively). The cost is 200 rubles per month.
2. "Perfect HD" - free use of bonus 22 or 25 channels for 2 months. After them, the payment will be 300 rubles per month.
3. "VIP Package" - additional 6 channels from Viasat and ViP. The issue price is 300 rubles per month.

4. Amedia Premium - optional 4 channels with the world's best TV series. The package is only available for digital TV. Free use only for a month. The second will be charged 200 rubles per month.

   

   You can connect additional channels to the basic tariff

5. "MATCH! Premier”- showing the channel of the same name about football (matches, reviews, thematic TV programs about athletes and coaches). The cost is 220 rubles per month.
6. "MATCH! FOOTBALL”- additional 3 HD-channels about the same sport for 380 rubles per month.
7. "Adult" - bonus 4 or 5 channels depending on the type of TV (digital and interactive, respectively) for 250 rubles per month.
8. "SHANT Premium HD" - showing the Armenian channel of the same name in HD quality and without advertising for 240 rubles per month.
9. "Video surveillance" - 300 rubles / month. for access to the platform, camera and storage of records for 7 days.
10. "View Control" - an option that allows you to pause video, rewind, record and store. You don't need to pay anything for this service.
11. "Multiroom" - connection of additional TV sets to digital or interactive TV. For one device, you will have to pay an additional 100 rubles per month.

Table: mixed tariffs "Internet + TV"

Package	Internet speed (MB / s)	Number of channels	Cost (rub / month)	Options
"2 in 1 Express 100"	100	125 and 156 for digital and interactive TV, respectively	550	Free router and TV equipment. "Ideal HD" service without payment for 2 months, and Amedia Premium package - for 1 month.
"2 in 1 Express 200"	200	125 and 156	600	Free router and TV equipment. "Ideal HD" service without payment for 2 months, and Amedia Premium package - for 1 month.
"2 in 1 Reboot 100"	100	60 and 63	600	Free router and TV equipment. "Perfect HD" service without payment for 2 months. In the case of interactive TV, free use of the View Control service is also provided for 2 months.
"2 in 1 Gaming 500"	500	125 and 156	1050	License for "Kaspersky" for 2 devices; game options for Wargaming, Warface, 4Game services; free router. In addition to digital TV, there is free TV equipment, as well as services "Ideal HD" and "View control" for 2 months free of charge.
"Family 200"	200	125 and 156	1200	Free equipment (router and set-top box), a 1-year subscription to your movies, antivirus Kaspersky SafeKids and Kaspersky Internet Security, special conditions for mobile communications.
"For only 200"	200	147 and 189	1400	Free equipment (router and set-top box), 1-year subscription to your movies, antivirus Kaspersky SafeKids and Kaspersky Internet Security, special conditions for mobile communications, option "Video Surveillance".
"200 for impressions everywhere"	200	125 and 156	850	Free equipment (router and set-top box), special conditions for mobile communications.

Coverage area of "OnLime"

As already noted, "OnLime" is available only in the capital and the Moscow region. Residents of the following districts of Moscow may consider OnlineLime as a possible provider:

1. North-West Administrative District: Kurkino, Mitino, Pokrovskoe - Streshnevo, North Tushino, Strogino, Shchukino, South Tushino, Horoshevo - Mnevniki.
2. CAO: Airport, Beskudnikovsky, Begovoy, Voikovsky, Vostochnoye Degunino, Golovinsky, Dmitrovsky, Koptevo, Levoberezhny, Savelovsky, Sokol, Timiryazevsky, Khovrino, Khoroshevsky.
3. North-Eastern Administrative District: Alekseevsky, Babushkinsky, BiBirevo, Butyrsky, Lianozovo, Maryina Roshcha, Ostankinsky, Otradnoe, Sviblovo, Severny, Yaroslavsky.
4. VAO: Bogorodskoe, Veshnyaki, Vostochny, Ivanovskoe, Izmailovo, Metrogorodok, Novogireevo, Perovo, Preobrazhenskoe, Severnoye Izmailovo, Sokolniki.
5. South Administrative District: Western and Eastern Biryulevo, Brateevo, Danilovsky, Donskoy, Zyablikovo, Moskvorechye - Saburovo, Nagorny, Northern and Southern Orekhovo - Borisovo, Tsaritsyno, Chertanovo.
6. SEAD: Vykhino - Zhulebino, Kuzminki, Lyublino, Maryino, Nekrasovka, Nizhegorodsky, Tekstilshchiki.
7. South-West Administrative District: Akademichesky, Gagarinsky, Zyuzino, Konkovo, Lomonosovsky, Obruchevsky, North and South Butovo, Tyoply Stan, Cheryomushki, Yasenevo.
8. JSC: Vnukovo, Dorogomilovo, Krylatskoe, Kuntsevo, Mozhaisky, Novo - Peredelkino, Ochakovo - Matveevskoe, Vernadsky Prospect, Ramenki, Solntsevo, Troparevo - Nikulino, Filevsky Park, Fili - Davydkovo.
9. ZielAO: Kryukovo, Matushkino, Savelki, Silno, Old Kryukovo.

How to activate services from "OnLime"

If you have firmly decided that you need Internet and TV from the OnLime company, proceed to submitting an application for connection. You can leave it on the official resource, in the office itself, or by phone. Let's analyze all three methods.

Official site

Before applying for a connection and choosing a tariff and additional services on the operator's website, you can immediately check whether your house is connected to this provider at the moment or not:

1. Go to the official resource of the "OnLime" provider.

   

   Open the official website of the "OnLime" company to make an application

2. Depending on what exactly you want to connect, select one or two tabs with checkmarks. For example, let's select a list with mixed tariffs "Internet + TV".

   

   Select "Internet" or "TV" or both, depending on what exactly you want to connect

3. Decide on the tariff and click on the "Select" button in the appropriate cell.

   

   Decide on the tariff you want to use in the future

4. In the list of packages that appears on the right, select one and click again on "Select".

   

   On the right, check the box for the package of TV channels you want to watch in the future

5. Scroll down the page a little - if necessary, select additional services. In the first lower corner of the site, click on the green "Check URL" button.

   

   Select additional channel packages and services (antivirus, fixed IP, etc.)

6. Write your exact address. When entering, be sure to use the hints in the drop-down menu.

   

   Start typing the name of the street, and then select the one you need in the prompts below - repeat the same for the house and entrance

7. Click on "Check address".

   

   Start address verification using the corresponding button

8. The system will try to find your address in its database. Wait for the completion of the search process. If she does not find it, you will see a corresponding message. The search may be successful.

   

   Wait until the end of the address verification - the system may indicate that the provider is not yet working in your home

9. In both cases, scroll down the site a little - fill in all the fields of the application and click on "Submit".

   

   Write your name and contact phone number and send a request for connection

10. After that, expect a call from a specialist. You will be informed about the final decision - whether the provider will be able to lead a separate line to your apartment or not, if it suddenly turns out that the company does not have clients in your house yet. You will agree with the operator on the date and time of arrival of specialists for installation and adjustment of equipment.

Personal account: opportunities and connection of services

If you have previously been an OnLime subscriber, you must have a registered personal account - through it you can reconnect this or that service. In your personal account, you can also perform the following actions:

• find out the current balance;
• top up the account using non-cash payment methods (bank card, e-wallets);
• see the number of accrued bonuses;
• change your tariff plan;
• contact support;
• apply for maintenance;
• activate the "Promised Payment";
• view payment history.

You can use your personal account not only on the website, but also in a special application for a mobile device based on Android and iOS. You can download and install the utility through the Play Market or App Store, respectively.

The easiest way to use a personal account is in the application on the phone.

How to connect the Internet or TV using your personal account, we will tell you in the instructions:

1. Open the official "OnLime" page to enter your personal account. Enter the data for authorization, which was provided to you by the provider when concluding a contract for the provision of services.

   

   Enter your username and password and click on "Login"

2. You can also log into your account using the main company website. In the upper right corner, click on the green button "My Account", and then type your username and password.

   

   Write your login details and click on "Continue"

3. If you forgot your username or password, click on the corresponding blue link below - a page will open where the operator will offer you two options for solving the problem. In the first option, you need to enter the phone number and personal account and click on "Restore". In the second case, you will be advised to contact support or send a letter by mail.

   

   Enter your personal account number and phone number, and then click on "Restore"

4. To change or add any services, go directly to the third section "Service Management". In the "My services" tab you will immediately see the types of connections: "Home Internet", "Interactive TV", "Home phone". Click on the corresponding button "Connect".

   

   In the section "Service Management" you can connect a new service, change the tariff and activate additional options

5. Fill out the application form and expect a call from the provider.
6. If you want to add only some option to your basic TV or Internet tariff, open the "Additional services" tab in the "Service management" section. Select the desired option in the list and click on "Connect". It is important that at the same time you have enough funds on your account to pay for the activated service. Top up your balance if necessary.

Contacts for communication

The easiest way is to leave a request for connection via a call to the provider. The company has allocated separate numbers for connection: 8 800 707 80 38 and 8–800–707–80–00. Name your address, the tariff that you have previously selected, and ask clarifying questions to the operator if necessary (for example, about payment), and then arrange the arrival of specialists.

If you want to connect to the TV or Internet service from "OnLime", call 8 800 707 80 38

The questions about technical support are not answered here - there is another number for it 8 800 707 12 12. You can call the last number at any time of the day - both from mobile and from landline phones. Phones can get overwhelmed during peak hours - don't worry if you can't get through to the operator the first time. Usually the load subsides within 30 to 40 minutes.

A separate number was introduced for OnLime technical support - 8 800 707 12 12

You can write an application for connection yourself on a PC, and then send it by mail to the provider at [email protected]. Do not forget to attach a photocopy of your passport to the letter. This mailbox accepts various types of applications and letters, including complaints. Of course, this method of contacting the company is not the fastest, therefore, this method is not recommended to solve problems that require prompt intervention.

Visit to the "OnLime" office

Visit the official website of the provider, choose the office that is closest to you - there are 6 in total in Moscow and the Moscow region. Go to the office to apply, remembering to take your passport with you.

Find the closest OnLime office on the map and go there to write an application and apply for connection

You will be asked to write an application - you can immediately agree on the time and date of arrival of specialists at home, as well as pay for services in advance.

Be sure to take your passport with you to the OnLime office

Provider equipment

For the operation of the Internet and TV, it is allowed to use your own router with any modification or devices offered by the provider itself.

How to buy

The device can be ordered by phone while applying for connection to the above number. You can also place an order in the provider's online store. It's pretty simple to do this:

1. Go to the official website of the online store "OnLime". Select one of the tabs at the top, depending on what exactly you want to buy - equipment for the Internet or for TV.

   

   Go to the "Routers and Modems" or "Television" tab

2. Find the device you want to purchase in the list and click on the "Add to cart" button. Add other devices as needed in the same way.

   

   Select the desired device and click on "Add to cart"

3. Then click on "Checkout" at the bottom of the page.

   

   Click on "Checkout"

4. Leave your contact information in the application: name with surname, phone number, e-mail address.

   

   Write your name and contact phone number

5. Enter the address and select the delivery date and time. Shipping will be free. Click on "Next". After that, a representative of the provider will call you shortly to confirm the order.

   

   Enter your address and click on "Next"

6. Expect to receive your order on the appointed day.

How to return for repair or replace a device provided by the company

While surfing the Internet and watching TV, the subscriber may suddenly find that his set-top box or router has stopped working. This may be evidenced by the following factors:

• the device does not turn on;
• on the TV display, the same clips are constantly repeated in a circle;
• a message appears stating that the IP address is not working, there is no connection, or an error occurred while searching for the server;
• the image freezes, the sound is distorted;
• no signal.

The first step is to reboot the hardware. If this does not help, you should contact technical support at the above number - a master will come to your house. You can also visit the provider's office right away - take your device with you.

If the problem is really in the equipment, company representatives will take it for diagnostics. If possible, the device will be repaired. If the problems cannot be fixed, it will be replaced with a new one.

If you notice that your set-top box or router does not work well, contact technical support

An important point about paying for repair or replacement: if you use the device for less than a year (warranty period - 12 months), the company will cover all costs. If the warranty period has already expired, the user will be responsible for the repair or replacement. It is also worth considering that if the breakdown occurred due to the fault of the client (for example, the equipment fell earlier, there are physical defects on the surface), the repair will be paid by him, and not by the provider.

When replacing, when the warranty period expires, you can issue both a purchase (payment of the full cost of the equipment) and an installment plan. In the latter case, the provider will withdraw an additional amount from your account every month (70 - 150 rubles, depending on the device).

Table: routers and modems for the Internet

Name and features	Cost (rubles)	Functions and specifications
FTTB Wi-Fi ROUTER ZXHN H298A is a device for simultaneously using the phone and the Internet.	3500 or by installments - 149 rubles / month	internet speed up to 300 MB / s; VoIP functions; DHCP server two USB 2.0 ports for using USB 3G / 4G modem; 2 FXS ports; internal antenna.
Upvel UR-825AC is a dual-band AC 1200 Wi-Fi router for creating a high-speed network.	3500 or by installments - 149 rubles / month	two ports for 3G / LTE modem; Wi-Fi 802.11ac; Wi-Fi in two bands: 2.4 and 5 GHz; Gigabit Ethernet ports; IPv6 support.
PLC - adapter - a device for organizing the transmission of IP data (Internet data) through the power supply network at high speed. Does not require laying of an Internet cable inside the apartment.	1400 or by installments - 70 rubles / month	HD video support; support for almost all modern multimedia applications; IPTV and VoIP.
Wi-Fi Router INNBOX from Iskratel	By installments - 149 rubles / month	connection with transfer rates up to 1 GB / s in the downstream direction; 3Play services; dual-core platform; firewall (rewall); overvoltage protection K.21; many options for local interfaces: USB3.0, Gigabit Ethernet, FXS for POTS, WiFi 802.11N / AC with parallel, dual-band (2.4 / 5 GHz) operation.
OSNOVO Midspan-1/151 - PoE-injector that does not require installation, it is installed on a power outlet.	950	data transfer speed - from 10 to 100 MB / s; compatible devices: IP cameras of IEEE 802.3af / at; IEEE 802.3af / at standard splitters; total output power (W): 15.4.
Sagemcom F @ st 1744 v4	2100	broadband Internet access (Ethernet); wireless Wi-Fi internet access; SIP telephony; interactive TV via WiFi (subject to a digital decoder); built-in quick setup wizard.
Wi-Fi Router ZTE	2100	4-port switch; USB 2.0; functions of the base station for connecting to a wireless network of devices operating according to the standards 802.11b, 802.11g and 802.11n; broadband Internet access (Ethernet); interactive TV via WiFi (subject to a digital decoder).
Huawei 4G + WIFI Modem Router is a high-speed mobile hotspot for home and small offices.	3600	supported standards: LTE FDD, DC-HSPA +, HSPA +, HSUPA, HSDPA, UMTS, EDGE, GPRS, GSM; wireless standard: 802.11n, frequency 2.4 / 5 GHz; reception and transmission of SMS and e-mail messages; battery capacity: 1500 mAh; battery life: 4 hours
Huawei 4G USB modem is an LTE modem, a mobile router without a battery, which is designed to be used in places where there is constant access to electrical networks, albeit of low voltage.	3600	powered by a USB charger; simultaneous operation of 10 devices; supported standards: GSM, GPRS, EDGE, 3G, HSPA +; wireless standard: 802.11n, frequency 2.4 / 5 GHz.

Table: devices for TV

Device	Cost (rubles)	Characteristics
TV set-top box "Standard" for the service "Interactive TV" with support for HD and 3D formats without a built-in hard drive.	3590 or rent 99 rubles / month	support for images in digital format of standard (SD) and high (HD) definition, stereo sound; support for interactive services; viewing control: pause, record, rewind, archive programs.
Interactive TV 2.0 + Wi-Fi - router and set-top box in one device.	3990	work with any home Internet; independent connection; connectors for connecting external USB devices; over 120 digital and HD channels; more than 2000 films and TV series; viewing control (pause, rewind, archive); multiscreen (free viewing on tablets, computers, laptops and SMART TV).
OnLime TeleCARD for digital TV - the device is inserted into special connectors: CI or CI + of the TV.	3000, installments or rent - 95 rubles / month.	compact equipment; without additional wires; control from the TV remote control.

Reviews about the Internet provider "OnLime"

The OnLime Company offers its subscribers a wide variety of tariffs for Internet and TV: both budget and more expensive with options. You can connect services in the office, by phone or on the official website or in your personal account. "OnLime" can provide its subscribers with its equipment: many Internet tariffs involve free use of routers, in other cases payment is required - full or partial (installment plan).