Internet Provider AKADO: Services, Connection And Reviews Of Real Customers

2024 Author: Bailey Albertson | [email protected]. Last modified: 2023-12-17 12:53

What does the AKADO provider offer to its customers and how to connect its services

Choosing a new internet provider is not an easy task. The user needs to analyze the information on the tariffs offered by the company (and there are quite a few of them), to see reviews about them. The choice can be especially difficult for residents of Moscow or the Moscow region, since the largest number of providers operate in the capital. One of them is AKADO. What tariffs has he created for his clients? How to activate his services? What reviews of this company are there on the net?

Content

• 1 Internet provider "AKADO" - services and tariffs, pros and cons

  • 1.1 In which regions is connection available

  • 1.2 Table: rates from AKADO for home Internet

    1.2.1 Video: how to set up a Wi-Fi router from AKADO

  • 1.3 TV packages from the provider

    • 1.3.1 Table: additional packages of TV channels
    • 1.3.2 Video: how to set up AKADO TV channels after connecting the TV module to the TV
  • 1.4 Table: profitable complex offers (Internet + TV)

  • 1.5 Telephony from AKADO: technology and tariffs

    1.5.1 Telephony tariffs

  • 1.6 Additional services from the provider

• 2 How to connect, change or manage the connected services of the Internet provider "AKADO"

  • 2.1 Official site - we connect services

    • 2.1.1 Personal account - company office on your PC or phone
    • 2.1.2 Video: how to use your personal account "AKADO"
  • 2.2 Contacts for communication

• 3 Reviews about AKADO

  3.1 Video: feedback on the work of the provider "AKADO"

Internet provider "AKADO" - services and tariffs, pros and cons

The provider called "AKADO" positions itself as a modern company that offers quality services at optimal prices. The high speed that the provider provides is possible due to the use of the high connection technology EuroDOCSIS 3.0. Thanks to this company, users are able to connect to the Internet through a conventional television cable (antenna), which is installed in most apartments and private houses. In addition to the "Home Internet" service, the provider also offers digital TV and telephony (landline telephone with digital quality) connection.

The AKADO provider connects not only the Internet, but also digital TV and telephone communications

The provider has both positive and negative sides - you need to disassemble both to create a complete picture. Let's start with the positive:

1. Modern equipment and high speed - the provider promises up to 200 MB / s, and also intends to increase the figure to 800 MB / s.
2. Favorable ratio of price and speed, as well as the quality of the Internet. At the same time, the connection is stable - without frequent failures.

3. Permanent promotions - especially for new customers, so you can always connect to services from AKADO on the most favorable terms.

   

   AKADO offers discounts not only to regular customers, but also to new ones

4. 24/7 technical support. The provider promises that the client will receive the necessary advice at any time of the day or night.
5. Free connection at any time convenient for the subscriber.
6. A variety of tariffs separately for TV and the Internet. There are not so many mixed packages anymore.
7. Convenient and intuitive interface, as well as its functionality - you don't need to call a provider to complete most tasks.
8. Fast connection. Already in 1 - 2 days after registration of the application, a wizard will come to your home to configure the equipment.

Based on various reviews about the provider on the network, the following disadvantages can be distinguished:

1. The company imposes its services and gives a lot of advertising. You can always find his announcements in mailboxes. People also complain about constant calls from the provider's specialists with a proposal to connect any services. This turns off many potential subscribers.
2. Sometimes it is difficult to get through to technical support. This usually happens when the line is congested - perhaps there are not enough specialists to answer at the moment.
3. Basic TV packages are usually lacking for people accustomed to variety. You have to buy additional packages for topics and genres.
4. Some AKADO clients complain about disrespectful treatment of regular clients.

In which regions is connection available

The coverage area of this provider is limited only to the regions of the capital of Russia, some cities of the Moscow region, including Moskovsky, Troitsk, Shchelkovo, Solnechnogorsk, Lyubertsy, Krasnogorsk, Vidnoe, Balashikha and some others. Before choosing AKADO as the future operator of your Internet, TV or telephony, be sure to make sure that your city is included in the coverage area on this official company page.

Find your own in the list of districts in which the provider operates, and then apply if desired

Table: rates from AKADO for home Internet

Name	Service price for the "Autumn 2018" promotion and full cost after 12 months of use (rubles / month)	Data transfer rate (MB / s)	Equipment
"Mega"	395 and 425	200	Wi-Fi equipment for 1 RUB / month If the service is canceled, the client undertakes to return it intact. At the same time, subscribers can purchase a router directly from the provider or use their own device. In this case, of course, rent will not be paid.
"Turbo"	370 and 400	150
"Super"	345 and 375	100
"Simply"	320 and 350	500
GPON in Kurkino (held only in this microdistrict of the capital - it is not available to connect using other technologies - DOCSIS or Ethernet)	750, 900 or 1200 depending on the selected speed	50, 75 or 150 for the subscriber's choice	An optical terminal with a built-in Wi-Fi option (that is, it also acts as a router) is given to the user for technological lease free of charge for the entire period of Internet use. If this equipment breaks down through the fault of the subscriber, the fine will be 5 thousand rubles.

Video: how to set up a Wi-Fi router from AKADO

TV packages from the provider

The variety of the company's packages for digital television in HD quality allows you to create a unique collection of channels based on personal preferences.

Upon arrival at your home, the company's wizard will connect a set-top box or TV module, and then tune all the channels

At first, you can choose from five basic packages and then add one or more premium packages to it:

1. TV-Stars Mini 2018 is a budget tariff with 39 channels of various directions (for the whole family) for 135 rubles / month.
2. TV-Stars is a standard package with 99 channels for every taste for 300 rubles / month.

3. TV Stars HD is a package consisting of all channels of the previous tariff, as well as additional 35 channels in HD format for all family members.

   

   Choose from five basic TV packages

4. "TV Stars Premium" - the entire HD package, as well as additional channels with broadcasts of sports competitions, film premieres and films for adults (159 channels in total). Price - 490 rubles / month.
5. "TV Stars Premium AMEDIA" - channels from the Premium package, as well as access to AMEDIATEKA for the entire period of using this tariff for 590 rubles / month.

You can order a digital TV set-top box directly from your provider. There are 6 models in the company's store. If you do not want to have a lot of wires in your apartment or house and want to find a compact solution, for example, if there is nowhere to put a set-top box, choose a special TV module from AKADO. It is simply inserted into a special connector on the TV. After a special setting, digital channels in the same HD quality will be available to you.

Table: additional packages of TV channels

Name	Description	Number of channels	Cost (rub / month)
AMEDIA Premium	Channels from AMEDIATEKA, including A1 HD, A2, AMEDIA HIT, Amedia Premium and others.	7	299
ViP	With this package, you can watch premieres of foreign and Russian films and TV series, as well as blockbusters, a channel about nature, sports and history.	11 HD	299
"Match! Football"	The package is suitable for those who love to watch the news and matches of the Champions League and national competitions in HD format.	6	380
"Cinema mood"	The channels in this package broadcast the most famous films and cartoons, as well as the latest cinematography.	five	319
"Super sport"	Suitable for those who are fond of various sports: athletics, figure skating, hockey, basketball, football, motorsport, water sports.	7	200
"Shant Premium HD"	There will be one channel of the same name on the air, but with various TV programs: news, entertainment, educational, as well as films and serials filmed by the channel itself.	one	240
MTV Europe	If you like to watch music videos on music channels or just play a variety of music in the background while doing some chores, this package is for you. It includes popular, dance and even classical music channels.	6	99
"Football"	Another package for football fans, but already a budget one - only one channel is included. Nevertheless, it shows reviews, various championships live, as well as interviews with the legends of this sport.	one	thirty
"Box TV"	The package includes one channel of the same name with live broadcasts of battles and recordings of the best fights.	one	50
"Egoist TV"	The set consists of two SHOT and NU ART TV channels with short films, music and video art - only for an adult male audience.	2	150
"Night"	The package is suitable only for adults (18+), as it includes channels with erotic films featuring Asian, European and African stars.	4	150
"Match! Premier"	Another option for football fans with the best TV shows, reviews and exclusive match broadcasts.	2	219
Blue hustler	The package includes one British production channel of the same name, which shows erotic films (classics and modern experiments) from 12 am to 8 am.	one	100
"TV Stars Mini Spike"	The package includes additional channels to the budgetary basic version of TV-Stars mini 2018. If 39 channels are not enough for you, purchase this kit.	40	180

Video: how to set up AKADO TV channels after connecting the TV module to the TV

Table: advantageous complex offers (Internet + TV)

Double package name	The number of digital TV channels (each package already includes an additional 120 interactive channels that can be watched on any device with the Internet)	Data transfer rate (MB / s)	Price - full, after a month of use and after 1 year (under the terms of the "Autumn 2018" and "Testing interactive packages" promotions)	Equipment (in case of refusal of services, it must be returned intact)
"Super Stars + Interactive"	178	100	465, 515 and 575	An HD set-top box and a router are included with the package for free.
"Mega Stars Premium + Interactive"	229	200	865, 915 and 975	An HD set-top box is included in the package for free.
"Mega Stars mini + Interactive"	117	200	465, 515 and 575

Telephony from AKADO: technology and tariffs

Provider "AKADO" offers to carry out not ordinary telephone communication, but digital. It differs from the standard one in high quality and speed of dialing, since there is no dependence on the workload of the PBX or wire line. Digital telephone communication works according to the following principle: the amplitude and frequency of a standard audio signal is converted by the program into a digital signal, and it is already transmitted via the Internet line. You need to call in the same way - just dial the number and wait for an answer.

Digital telephone communication works using the internet line

Connecting a home digital phone from AKADO with a number in the code 499 costs only 450 rubles. You can also take a number with numbers in rhyme, with the presence of a lucky number or other more unique, however, they are already paid separately. You can find out the exact cost directly from the operator when placing an order.

Telephony tariffs

AKADO has formed three tariffs for digital telephony (calls within the city):

1. "Combo" - 400 minutes of traffic for 250 rubles / month.

2. "Unlimited" - an unlimited amount of minutes for 350 rubles / month.

   

   The provider offers three tariffs for telephony

3. "Timed" - payment only for the moments of the conversation (0.35 rubles / min.), That is, the package does not include minutes as in the "Combo" tariff. In this case, the subscription fee is 95 rubles / month.

Please note that calls to other cities and countries are always paid by the subscriber separately and per minute. You can find the exact prices for such calls on this page of the company's official website. Local calls (within the city) to numbers belonging to the telephone line of the AKADO provider are free.

If you call the number "AKADO", the conversation will be free

When connecting digital telephony, AKADO clients also receive bonuses: caller ID, voice mail, call waiting option, speed dialing, forwarding, call transfer to another phone. The provider can also provide universal equipment - a TECHNICOLOR Wi-Fi router, which will provide the subscriber with not only digital telephone communication, but also the Internet. You can purchase it at full cost or rent it for 100 rubles / month, which will be debited in addition to the subscription fee.

Through the universal means TECHNICOLOR passes the signal of both the Internet and digital telephone communication

Additional services from the provider

In addition to the Internet, TV and landline phone, the provider can also provide the following services:

1. Antivirus protection. A specialist of the AKADO company can install and configure your antivirus or Kaspersky program for you with a license for one year.

   

   The provider offers to install and configure an anti-virus - user program or "Kaspersky" with a license

2. Speed check. Together with SpeedTest, AKADO has created a service to instantly check the Internet speed for its subscribers. Just follow this link and click on the big round "Forward" button.

   

   You can check the speed of the Internet "AKADO" using a special service

3. SMS control. By sending messages from your phone (MTS, Megafon, Beeline) you can check your balance or order the "Promised payment" option if you did not have time to replenish it in time. To do this, you need to send an SMS with the text "B" or "O", respectively, to number 8350. Previously, you will need to attach your mobile number to your agreement with AKADO. Detailed instructions on the official website of the provider.

   

   Using SMS, you can check the balance of "AKADO" or activate the option "Promised payment"

4. Configuring the user's Wi-Fi router and other network devices. If you already have a router, a specialist will set you all the parameters necessary for the network to work properly.

   

   The user has the right to order the service of setting up his network equipment

5. Service "Multiroom". It is suitable for those users who have two or more TVs in their home. You connect one set of packages to several devices at once and pay only for it.
6. Personal training on working with a PC.
7. Configuring PU and laptop components. You can order the restoration of the operating system, the installation or update of drivers and the system itself, setting up the registry, formatting the hard drive, and so on. If you do not know how to do it all yourself, the company's masters will come to your aid, but, of course, for a fee.
8. Cleaning the device from dust. You can order this and other services on the page of the official resource of the company "Connection and technical support services".

How to connect, change or manage the connected services of the Internet provider "AKADO"

If you want to connect any service from AKADO for the first time, you need to leave a request on the operator's official resource, call a special number or visit the provider's office itself, which is closest to you.

Official site - we connect services

You can create an application on the site as follows:

1. In any browser, call the official page of the AKADO provider, which lists its services. Click on the desired tile, depending on what kind of service you want to use in the future, for example, a comprehensive package with Internet and TV.

   

   Choose the type of service - Internet, TV, telephony or mixed packages

2. At the very beginning of the page, you will be asked to first check the connectivity in your home. Enter your address.

   

   In the first panel, enter the address

3. In the drop-down menu, select your district or the city of the Moscow region in which you live.

   

   In the drop-down menu, select your city or town

4. In the second line, start typing the name of your street, and then select the one you need in the prompts - this is a must, since otherwise the system will not be able to determine your address for search.

   

   Enter the street name and then select it from the drop-down menu

5. Write the house number and also select it in the drop-down help menu - the "Check" button will immediately turn red and clickable. Click on it.

   

   Put the house number in the third line, and then click on "Check"

6. The search result appears on the page. If the connection is possible, the site will offer you to leave a request. To do this, scroll down the page a little.

   

   In the search results, you will be asked to leave a request

7. On the very first panel, you can immediately assemble the necessary package of services for yourself. Move the sliders to the right or to the left depending on the speed and the number of channels that you want to see in your future. After that click on "Connect".

   

   Based on your preferences, select the Internet speed and the number of TV channels using the sliders

8. An alternative method of choosing a tariff is through a list of ready-made packages. Decide on a plan and click on the corresponding red "Connect" button.

   

   If you do not want to move the sliders, just select one of the proposed tariffs below - click on "Connect"

9. When you get to the application page, scroll down the page a little again and enter your data: first name, last name, apartment number (you defined the street and district for the system earlier).

   

   Type your name, surname, apartment number, and then enter the phone number where the provider can contact you

10. After that, choose a convenient installation day for yourself and the time of arrival of a specialist for connection. Please note that these will only be preliminary agreements. You can discuss the exact date and time with a specialist. If you wish, you can leave a comment on the order. Click on "Send" and wait for the operator to call you back to clarify the details of the order and finalize the application. During the conversation, do not hesitate to ask the company representative questions that interest you. So you will immediately check how well the provider's support services work.

    

    In the drop-down calendar, select a convenient date for the arrival of a specialist and click on "Send"

11. If you want to order equipment at once, inform the operator about it during the call, or scroll down the page with the list of tariffs to the tabs “Equipment”, “Services”, etc. Select the first section with equipment.

    

    Click on the "Hardware" tab to go to the section with devices

12. On the new page, switch to the desired tab based on what service you need a device for (router, set-top box, etc.). Select the desired device and click on "Order".

    

    If necessary, select a device and click on "Order"

13. In the dialog box, leave a request - write your name and phone number, and then click on "Request a call". A specialist will call you back and you can immediately leave a request for connection.

    

    Enter your name and contact phone number, and then click on "Request a call"

14. You can also chat with a company representative online. If you went to a previously specified site, most likely, in the lower right corner of the page, you have already opened a panel with a message from a specialist offering to help. If you closed it or it did not open at all, click on the line "Connect online". In the field, enter a message that you want to connect to a particular service.

    

    You can leave a request for connection directly in the online chat with a specialist on the website

15. If you are a resident of a cottage village, you can leave a request for connection on this official website of the AKADO company. Set the mark immediately, whether you are a legal entity or private. For legal, you must immediately select the type of organization, and then enter its name, your name, region and contact phone number.

    

    Select a person and enter your full name

16. If you are an individual, type only your name and phone number, and select a region from the drop-down menu.

    

    Set the desired region and leave a contact phone number, and then send an application

Personal account - company office on your PC or phone

Clients of the AKADO provider do not often need to travel to the company's office - they can perform most of the actions without leaving home, right in their personal account:

• connect new services;
• change the tariff plan;
• replace equipment;
• check and replenish the subscriber account;
• get detailed information on services, discounts and statistics of payments for services;
• contact technical support and much more.

The personal account will work even if Internet access on the device is blocked (when there is a minus on the balance). How an AKADO subscriber can use an account on a PC (on the website), we will tell you in detail in the instructions:

1. First, register your account. To do this, follow this link, which leads to the page for authorization. Under the line “Password” there will be a red link “Login for the first time or forgot your password”. Click right on it. If you have previously registered an account, skip this step.

   

   Click on the link "Log in for the first time" if you have never opened your account.

2. If you are on the official resource of the provider "AKADO", click on the button "My Account" to go to the previously specified site.

   

   The button "Personal Account" on the official website of the provider will take you to the same page to enter the cabinet

3. Enter your phone number or valid email address to receive your password. Click on "Create Password". When you get the combination, enter the details on the login page. As a login, you need to specify the number of your agreement with AKADO, consisting of 8 digits, or a phone number or email address.

   

   Create a password using your phone number or email

4. If you want to activate a new service, go to the "My services" section in the account interface. Select the appropriate tab depending on which service you want to start using. Select an available tariff and click on "Connect". If this is an additional service, after a while it will be activated, and a certain amount will be debited from the account. If you connect to a new basic service, you will create an application for connection - a wizard will come to your home for installing and configuring the equipment.

   

   In the section "My services" you can activate or deactivate services or change the tariff

5. In the first large section "Agreement" you can change the password for the account, change the data in the profile, as well as check the current balance and see the history of payments. For the last two actions, move the arrow over the large section and select the first item "Account States".

   

   In the "Agreement" you can view your account status, change your profile data or password to enter your account

6. On the left side of the page, select the day of the month to view the account status for a specific period. You can select the current date to view the balance. In the right part of the window, the price of each individual service for which money was withdrawn in a certain period will be detailed.

   

   Select a date and click on OK to check the account status for that day

7. In the third large section "Payment" you can make an online payment, find out the amount to be paid, activate the "Promised payment" option, and also find out the nearest points that accept payment for AKADO. For online payment, you will need to enter your wallet or bank card details. The advantage of this method of replenishing an account is that it is instantaneous - you don't need to go anywhere.

   

   In the "Payment" tab, you can pay online for services, turn on "Promised payment" and see the nearest points for cash payment

8. In the fourth section "Help" you can ask your question in case of any problem with the services (item "Feedback").

   

   If you have any problem with the provider's service, you can ask a question to a specialist in the "Feedback" section through the "Help" tab

9. Enter your message in the field and click on "Send". You will receive a feedback message from a specialist with detailed recommendations and advice for a solution. You can find out that a message has arrived by the icon in the form of a letter in the upper right corner of the page - it will be highlighted in red. The number of unread letters will also be displayed. You can independently find a description of the required procedure, for example, TV settings, in the "Instructions" section.

If you have forgotten the password for your personal account and cannot use the website to get a new one, contact the support service at the number indicated in the next section of this article. You will be asked to indicate the contract number, address, full name of the owner - the specialist will provide you with a temporary password, which you can change on your own when you enter the office.

Similar sections are available in the mobile version of the account - a special application that can be downloaded from the Play Market or the App Store for smartphones on Android or iOS.

The login page contains links to download the personal account application on Android and iOS

Video: how to use your personal account "AKADO"

Contacts for communication

If you are a private person and live in the city of the Moscow region, you can order a connection by calling +7 (499) 940–55–55 at any time of the day. For legal entities there is another telephone number - +7 (499) 940-40-04. You can use it only from 09.00 to 18.00 on weekdays.

If you are a city dweller, call +7 (499) 940–55–55 to order a connection and agree on the arrival of a master

Another way to make an application for connecting a particular service is to send a letter to the company's mail [email protected]. Do not forget to indicate the connection address in the text of the letter, as well as, if possible, attach a photocopy of your passport.

Individuals living in cottage settlements should call +7 (495) 221-03-13 to make an application for connecting services. You can familiarize yourself with the complete list of the villages in which the provider operates on this page of the AKADO official website. If you did not find your village in this list, you can still connect, but only if you make a collective application together with your neighbors (at least 15 private houses).

A different sales service number has been created for the residents of the villages +7 (495) 221-03-13

If you are already a subscriber of the company and want to get advice on any issue, for example, if you suddenly lost the Internet, contact the special support service number +7 (499) 940–00–00 - it works around the clock.

If you want to talk live with a company representative about the connection of services and other issues related to the provider, visit the office at m. Proletarskaya, 1 Dubrovskaya street, 1a.

On the official website you can see the location of the provider's office in Moscow

Reviews about AKADO

There are a lot of negative reviews on the work of the AKADO provider in the network - more than positive ones. According to the ratings of independent sites Otzovik, irecommend and inetme, only 30% of users recommend this company. However, it is up to you to decide whether to connect the services of this provider or not, depending on whether you consider the indicated disadvantages significant and objective.

Video: feedback on the work of the provider "AKADO"

The AKADO provider has both disadvantages and advantages: high speed, excellent TV quality, adequate price-to-speed ratio, constant promotions, but at the same time a large amount of advertising, poor technical support in the opinion of some subscribers, insufficient number of channels in the main TV packages. You can connect any service through an application that users leave on the official resource, in their personal account or in the office or by phone.