Home Internet And TV From Rostelecom: An Overview Of Services And Reviews About The Provider

2024 Author: Bailey Albertson | [email protected]. Last modified: 2023-12-17 12:53

Internet and TV from Rostelecom: what are the advantages and how to connect services

When arranging a new living space, people think about the Internet and cable television. You need to choose a provider carefully in order to end up with an excellent quality of service at a bargain price. What does Rostelecom offer its current and future customers? What are the tariffs for this provider and how to connect to its services?

Content

• 1 Home Internet and TV services from Rostelecom

  • 1.1 Advantages and disadvantages of internet connection from this provider
  • 1.2 Video: how the Internet is connected from Rostelecom in apartments
• 2 Regions where you can use TV and Internet from Rostelecom

• 3 Company contacts

  • 3.1 Official site
  • 3.2 Personal account
  • 3.3 Help desks and technical support

• 4 Problems with the Internet and other services from Rostelecom

  • 4.1 Slow internet speed
  • 4.2 Lack of internet
  • 4.3 Interference in TV picture transmission
  • 4.4 Incorrect equipment operation
• 5 Reviews about home Internet and television from Rostelecom

Home Internet and TV services from Rostelecom

The two main directions in which Rostelecom is developing are the Internet and television. When connecting to the Internet, the company offers several tariffs to choose from. Their cost will differ depending on the region of Russia, so the prices below are approximate. Some of the packages may not be available in a particular city or region. Let's start looking at:

1. For speed. It can only be connected by new subscribers who have not previously used any of Rostelecom's services. The package includes a speed of 100 MB / s, as well as a free installation of Kaspersky Internet Security antivirus with a license for two devices. At the same time, the company can provide a router for rent for 30 rubles / month. The package price is 450 rubles. / month

2. "For the Internet." For this tariff, the speed is already lower - 50 MB / s. Nevertheless, the price is practically the same - about 500 rubles. / month There is also a free Kaspersky Anti-Virus for two devices. The advantage of the package is that you get as a bonus the connection of the "TV-online" service - you can watch 101 channels for free on a PC or mobile device in good quality, using your Internet and a special application.

   

   The minimum price for Internet services is 450 rubles
3. "For the Internet everywhere." If you are used to surfing the Internet anytime, anywhere, wherever you are, this tariff will suit you best. It offers a home connection to the network at a speed of 100 MB / s, as well as free mobile Internet - a SIM card for 5 GB of traffic is provided, which you can use for a month. Plus, you can send 50 SMS per month for free and talk for 200 minutes on the phone. Free use of Yandex. Disk (5 GB) is added to the services of "TV-online" and the installation of "Kaspersky". The package price is about 600 - 700 rubles.

4. "For peace of mind." A feature of this package is the availability of a service for video surveillance in the house - access to the platform (the service itself in the form of an application) and a camera are provided. The rest of the tariff is similar to the "For the Internet" package - free online TV and antivirus.

   

   Some plans offer additional functions: options in popular games, video surveillance, or almost unlimited use of Yandex. Disk
5. "Game". The package is designed for those who like to spend time playing various popular games - the package offers exclusive options in such online services as Wargaming, Warface and Fogame. In addition to anti-virus software and the "TV-online" option, you will get a very fast connection - 200 MB / s, which is important for gamers. The cost of the tariff is about 900 rubles.
6. "Cloudy". As the name implies, the tariff is intended for people who store all data in cloud services. Subscribers with such a package are given the opportunity to use Yandex. Disk on an almost unlimited basis (every month, 1 TB of cloud storage is added to the volume). The connection speed here is 100 MB / s. Traditionally, the provider has added free online TV and Kaspersky to two devices. The cost of a set of services is the same as for the previous package - about 900 rubles.

Subscribers wishing to activate the Interactive TV service can choose one of the following packages:

1. "Starting". This basic set includes 159 channels of various directions - cognitive, sports, on-air, entertainment, music and others. The cost is a little more than 300 rubles per month. Again, it may differ depending on the region.

2. "Optimal". Several more are added to the basic set of TV channels - a total of 188 channels are released. The company recommends the package for family use. The cost is slightly higher than the previous one - about 400 rubles.

   

   The most budgetary tariff will include 159 channels - it costs about 300 rubles per month

3. "Advanced". More movie channels are included in this bundle, so it is suitable for people who like to watch movies and series on TV. The cost is about 600 rubles.
4. "Maximum". This package contains the maximum number of channels - 262 pieces, including channels in HD. However, it costs three times more than the "Advanced" - 1800 rubles.
5. "Premier". This set includes channels that show new and popular foreign films and series from the VIP, VIP Play and Amediateka Home of HBO collections. Here the number of channels is minimal - 65 pieces. The cost is about 600 rubles.

Regardless of which channel package you choose, the company will provide you with a TV set-top box with a remote control for a small rental fee - 99 rubles / month. You can also buy it immediately - for 3600 rubles.

In regional centers and large cities, Rostelecom offers packages that include both the Internet and the Interactive TV service:

1. "For impressions everywhere." The set includes a speed of 200 MB / s, 155 channels and special conditions for the "Mobile Communication" service. The cost is about 850 rubles per month.

2. "2 in 1 Game". The speed will be 500 MB / s. There will be the same number of channels - 155. In addition to this, you get gaming options as in a simple Internet package "Game", as well as "Kaspersky" for two devices. The issue price is 1050 rubles.

   

   Users have the right to connect to the mixed service "Internet + TV"

3. "For family". The number of channels is 155, and the speed is 200 MB / s. Plus, you get special conditions for using mobile communications from Rostelecom, Kaspersky for two devices and the Parental Control option. The cost is 1200 rubles per month.
4. "For everything". This is the maximum tariff, which includes a connection speed of 200 MB / s, 188 channels, the "Video surveillance" option (with the storage of an archive of records for a week) and a camera, antivirus, the "Parental control" function and special conditions for mobile communications. The cost is 1400 rubles per month.

The advantage of the mixed package is that you are provided with equipment (router and set-top box) for free.

Advantages and disadvantages of internet connection from this provider

Rostelecom has a lot of positive aspects as a TV and Internet service provider:

1. Large coverage area. Services are available to people even in settlements remote from regional centers.
2. High speed internet - from 50 to 500 MB / s.
3. Affordable price. Since the provider covers the entire territory of Russia, it is able to offer its subscribers more favorable prices in comparison with its competitors.

4. Quick response to a request for connection and prompt installation of equipment.

   

   The installation of equipment (router, set-top box, cable line) is carried out by specialists

5. Useful additional services, for example, inexpensive modem rental, static IP-address, “TV-online” option, exclusive offers for game lovers from Wargaming, free period of using the Internet and TV (to evaluate the quality of services), and more.
6. Bonuses. When using the services of Rostelecom, bonuses are accumulated on the user's account, which can be spent on additional services and discounts.
7. 24/7 support. Operators help customers solve the problem around the clock.

Video: how the Internet is connected from Rostelecom in apartments

Regions in which you can use TV and the Internet from Rostelecom

As noted above, Rostelecom branches are located in all regions of Russia. The company has, in particular, the following branches:

1. Volga.
2. "Far East".
3. "Northwest".
4. "Siberia".
5. Ural.
6. "Center".
7. "South".

The coverage area of Rostelecom includes all regions of the Russian Federation

Company contacts

You can contact the company's representatives in different ways: through the official website or personal account, as well as by calling a specific phone number.

Official site

If you do not want to call the company yourself, leave a request for connection through the official website. How to do this, we will tell you in the instructions:

1. Go to the official resource of Rostelecom. If you do not live in Moscow, but in any other settlement, click on the link with the specified city in the upper right corner of the page.

   

   If not your city is highlighted in the upper right corner, click on the link with it

2. In the "City" field, enter the name of your settlement.

   

   Write in the field above the name of your settlement

3. A drop-down menu will display the search results in the database - click on the one you need.

   

   Select your city from the drop-down menu with tips

4. Now select the "Internet" or "Television" section on the top panel, depending on what exactly you want to connect.

   

   If you want to go directly to the list of current tariffs, click on "Connect" or on "Tariffs"

5. In the menu, you can first select the "About the service" block to go to the page with general information about tariffs. If you want to go directly to the package selection, click on "Tariffs" or "Connect".

6. On the page with available packages, select the desired tile with the tariff that you like the most, and click on the "Details" link or on the orange "Connect" button.

   

   In the list, select the tariff that suits you, having carefully studied all the nuances, and click on the corresponding button "Connect"

7. In the appeared application form for connection, fill in all the fields. Including specify a convenient day for you to install the equipment. Below the form you will find a description of the tariff you have chosen. Click on "Finish". After that, within the next hour, a specialist will contact you to clarify information about the installation date (the arrival of a specialist to your home) and the selected package.

   

   Fill in all the fields in the application and click on "Finish"

Personal Area

You can connect any services from Rostelecom through your personal account. This method is especially relevant for those people who have previously used the Internet or TV from this provider. If you do not have a personal account, you can create it even without having any contracts previously concluded with the company (if you have never used its services). To create an account (office), do the following:

1. Using any browser, open the official resource to enter the personal account of Rostelecom. Go directly to the second tab "Register".

2. Enter a valid email address or your phone number as a login. Also enter the future password for your account, select the region and enter the key from the picture. The Continue button will turn blue - click on it.

   

   In the "Register" tab, enter your phone number or email, the password for the future account and enter the code from the picture - click on "Continue"

3. You will receive a message on your phone with a code that you must enter in the field. If you wrote an email, you will receive an email with a link - just follow it and your account will be activated.

   

   Confirm email or phone

4. After that, you will receive another letter by mail or phone with the login that the system assigned to you. Now calmly enter your personal account.

How to connect the new Rostelecom service in your account, now we will describe in detail:

1. Go to the site specified in the previous instructions. In the first tab “Login”, type your username and password to log in to the site (go to your personal account).

   

   Enter a new username or email address and password from your account

2. You can also use one of the social media icons if you have previously linked your account to a personal page. If you have saved the password from the "account" in the selected social network in your browser, you just need to click on "Allow". Otherwise, just enter your login details for your social media account.

   

   Write the data for authorization from the page on the social network and click on "Allow"

3. On the main page of your account, click on the blue button "Order a new service".

   

   Click on the first button "Order a new service" on the main page of your personal account

4. If you are on another page of the cabinet, just go to the very bottom of the page and click on the link with the same name.

   

   Follow the link "Order a new service" at the end of the page

5. A page with the application form will appear. Select the service you want to activate from the list using the corresponding “Order” button - the service will be immediately highlighted with a red frame.

   

   Use the special buttons to select the service you want to connect

6. Please fill in all the lines carefully in the form below.

   

   Enter your first name, last name and your address

7. When entering the address, use the help guide in the drop-down menu.

   

   When entering the address, use the help information in the drop-down menu

8. After that, a check of the technical connectivity will begin. Wait for it to end.

   

   Wait while the system checks if the connection is possible in your house or apartment

9. Verification results may vary. For example, a message may appear stating that the connection is not possible, or that information about the installation of the equipment requires clarification. In the latter case, your application will be registered and after the information has been clarified, you will be called back. You may also see a notification that the connection is possible. Click on the "Return to home page" button and wait for a call.

   

   If your application is registered, expect a call from Rostelecom operator in the near future

Help desks and technical support

You can create an application for connecting the Internet or TV from Rostelecom or solve some problem with the connection directly by phone. For this, support services were specially created. They have the following numbers:

1. 8 800 100 0 800 - sales service (it is with the help of it that you can leave a request).
2. 8 (495) 727-49-77 - information support. The service provides information on MG, MN codes, tariffs, services provided, balance, payment methods. Reception of oral claims. Submitting requests to send an account.

3. 8–800–100–25–25 - automatic information service. Using it, you can conclude an agreement with Rostelecom in automatic mode (Offer Agreement), select a tariff plan, and get background information on tariff plans. This service works only for individuals.

   

   In the sales service, you can leave a request for connection and get help information

All of these services operate around the clock. Calls to these numbers are free. When applying for a connection, you will be asked to name your address, will be offered to choose a tariff and appoint a convenient date for the arrival of a specialist. The operator is also obliged to answer all your questions.

Problems with the Internet and other services from Rostelecom

What problems may arise with the services provided by Rostelecom, and what should be done to eliminate the problem?

Low internet speed

Internet speed may decrease in the evening, when more people are using the network than during the day. Servers may not be able to cope with the flow of requests from users. This problem is indeed often observed with the Internet from Rostelecom, but not in all regions and not among all users.

Low Internet speed from Rostelecom can be observed in the evening, when the load on the servers is too high

If the speed is slow even during the day, you can make a call to the support service - wait for the switch to the operator (the answering machine will speak first), and then explain your problem. You will be helped to solve it remotely by phone. If you need a specialist home visit, you can agree on a convenient day and time. Perhaps it's not the speed of the internet, but the poor performance of your PC. In this case, it is recommended to clear the browser cache, delete the "junk" system files and update the "operating system" if necessary.

Lack of internet

The lack of connection can be explained in different ways. Problems can be both on the side of the provider and on the side of the subscriber.

The Internet from Rostelecom may sometimes be absent if, for example, repair work is underway on the line

First of all, exclude the reasons on your part:

1. Check the account in your personal account - if there are not enough funds on it, the provider has the right to restrict access to the network.
2. Reboot all equipment, check all physical cable connections to the device for damage.
3. Try to solve the problem with the built-in Windows Network Troubleshooter.
4. Set the correct network settings.
5. Update or reinstall the network card drivers.
6. Check your PC for viruses.

In most cases, however, the Internet from Rostelecom may be absent due to the “fault” of the provider, but for reasons beyond its control. For example, repair work may be carried out on the line. Call support - you will be informed when the work is completed and you can again access the Internet.

Interference with TV picture transmission

Digital TV transmissions can be prone to interruptions. The result of such failures is interference when displaying a "picture" - the image freezes for a few seconds and then recovers. Such a problem can arise from time to time with any provider, for example, with Tricolor.

If interference occurs frequently in TV screening, please contact technical support or the nearest office of the company for specialists to fix the problem.

If picture problems appear frequently, try restarting your TV set-top box with router. If you have a wireless TV, connect the set-top box to the network not via Wi-Fi, but directly. Also remember that Rostelecom is not responsible for the quality of the "picture" of channels of other providers.

Incorrect equipment operation

Not only poor signal transmission can fail, but also the equipment itself, in particular, a TV set-top box. It can work slowly, freeze. In this case, a reboot is also required. The rate of such freezes is once a month. If this happens every day, then the equipment is out of order - it needs to be replaced or repaired.

Rostelecom equipment can sometimes fail - in this case, it needs to be repaired or replaced

If the equipment was leased from Rostelecom, you must take it to the nearest office of the company - you can find the address on the official website of the provider, which we indicated above in this article.

Reviews of home Internet and television from Rostelecom

Rostelecom provides Internet and digital television services with multiple channels. The user can choose both a budget plan and a package at a high price, but with additional offers (video surveillance, game options, etc.). You can leave a request for connection through the website, personal account and by phone. The company has its own help desks and technical support, which will always help to solve a problem with TV or the Internet.