Connect Home Internet And Television From Dom Ru: Rates And Reviews About The Provider

2024 Author: Bailey Albertson | [email protected]. Last modified: 2023-12-17 12:53

Services from the provider "Dom.ru": types, tariffs, connection, configuration and disconnection of the Internet and TV

The competition in the digital services market is quite tough - each provider seeks to expand its coverage area by attracting new customers. However, not all operators can boast of polite support specialists, fast internet and high-quality TV. What about the Dom.ru provider? In which cities does it operate, what services does it provide and at what prices, and how can a new subscriber connect to his network?

Content

• 1 Company "Dom. Ru": services, tariffs, pros and cons

  • 1.1 Provider "Dom.ru" - positive and negative

  • 1.2 Table: known Internet tariffs from Dom.ru

    1.2.1 Video: how to position the router correctly so that the Internet speed from Dom.ru is maximum

  • 1.3 Packages of TV channels from "Dom.ru"
  • 1.4 Double sentences "Internet + TV"
  • 1.5 Service "Home phone"

• 2 How to connect the Internet and TV from Dom. Ru

  • 2.1 How to find out if a house is connected to a provider
  • 2.2 Provider contacts

  • 2.3 Official site

    • 2.3.1 Leave a request on the site
    • 2.3.2 Ordering a call back through the website
    • 2.3.3 Personal account
    • 2.3.4 Video: how to use the "Dom.ru" personal account
• 3 How to set up the Internet from "Dom.ru"

• 4 Setting up TV channels from "Dom.ru"

  4.1 Video: how to use the TV service from "Dom.ru"

• 5 How to disconnect the Internet and TV from the provider
• 6 Reviews about the provider "Dom.ru"

Dom. Ru company: services, tariffs, pros and cons

Dom.ru provides its customers with various digital services:

1. Home Internet in apartments, private houses and offices - both wired (DSL, GPON and others) and wireless technologies are used.
2. Telephony (landline telephones, as well as a joint project for mobile communications with Megafon).
3. Television (cable and digital).

For 2018, the coverage area of the provider includes 56 large cities in Russia in different regions: Kursk, Yekaterinburg, St. Petersburg, Kazan, Omsk, Voronezh, Perm, Chelyabinsk and many others. The entire list of settlements can be found on the official website of the provider.

The provider's coverage area includes almost a third of the regions

Provider "Dom.ru" - positive and negative

There are a lot of good things to say about the Dom.ru operator:

1. The Internet from the company "flies". In 2017, the operator was awarded the SpeedTest "Provider of the Fastest Internet in Russia" award.
2. Provider's 24/7 network monitoring provides fast, automatic troubleshooting. They, in turn, are quickly eliminated - the subscriber does not even have time to notice this failure.

3. The provider provides round-the-clock support - chat on the official resource, on social networks (Vkontakte, Facebook), as well as by phone (free call).

   

   The company's specialists are always ready to answer subscribers' questions by phone or chat

4. The company accelerates the Internet for users of all Internet packages up to 100 MB / s from 2:00 am to 10:00 am.
5. Each person can use free Wi-Fi in a cafe or cinema through a special mobile program Dom.ru Wi-Fi. More than 9 thousand such access points have been created in Russia.

6. You can pay for services from the operator "Dom.ru" in different ways:

   • cash payment points (offices of the company itself, networks "Svyaznoy", "Euroset", "Megafon", TelePay);
   • electronic wallets (TelePay, WebMoney, Yandex. Money, Qiwi, WalletOne);

   • banks, ATMs and cards (Sberbank, BINBank, Ural Bank, Russian Standard Bank and others);

     

     Subscribers of the company "Dom.ru" can pay for services through a bank card

   • mobile payment, for example, from Beeline;
   • various terminals.
7. Each TV package of the provider contains HD channels.
8. Connection requests are processed quickly - within 2 days a master will come to you: he will lay the cable, draw up a contract and accept payment. All this will take no more than an hour. If you want, the specialist will also connect the router to the line and configure it.
9. The company constantly holds promotions and offers discounts on services, as well as gives gifts.

10. On such resources as YouTube, RuTube, Ivi, Yandex, Wikipedia, various social networks, online games, etc., you will use up to 100 MB / s for free, regardless of the tariff.

    

    The provider guarantees an increase in speed up to 100 MB / s on certain resources, for example, in social networks and YouTube

11. The provider provides other options for a small fee:

    • antiviruses (Kaspersky, Dr. Web, Eset NOD 32) - about 70 rubles / month;
    • equipment (routers and set-top boxes) in installments from 120 rubles / month;
    • high-speed bonuses (to increase the speed of the Internet in addition to the tariff) from 75 rubles / month. for 50 MB / s;
    • option "Multiroom" for 50 rubles / month. (to combine all TV devices in the apartment under the tariff plan);

    • mobile TV through a branded application with multiple subscriptions and more.

      

      The provider has created separate packages for mobile TV - subscriptions with certain channels

When considering Dom.ru as a possible provider, consider the following disadvantages:

1. High price. The cost of the tariff, for example, for 35 MB / s is about 600 rubles. For this price, many other providers offer speeds up to 100MB / s. However, such rates are more valid for cities remote from the capital, for example, Novosibirsk. The cost of tariffs in the eastern regions is lower - for a speed of 50 MB / s - from 400 to 500 rubles.

   

   The provider offers quite a few tariffs to its customers

2. Connection fee. If you want a specialist to lay the cable in a "closed" method (the wires will be hidden in the walls or in the baseboards), you will have to pay an additional 1,500 rubles - the service is called "Lux Connection".
3. Lack of variety in tariffs. The maximum amount offered is 3 tariffs. For some cities, only one package may be valid.
4. The obsession of managers is constant calls with a proposal to connect additional services.

Table: known Internet tariffs from Dom.ru

Packages	Speed (MB / s)	Approximate price (RUB / month)	Bonuses and options (all tariffs come with 5 free TV channels for viewing in a special proprietary application "Dom.ru TV")
"The first space"	50	400	There are no additional functions.
"Second space"	60	430	There are no options.
"Speed of light"	100	500	There are no bonuses.
"Gaming League of Legends"	100 MB / s in the first 3 months, from the fourth - 50 MB / s.	500	access to all League of Legends champions; game channels from gamers, available for viewing in a special mobile program; low latency (special network routing settings for comfortable gaming).
"Internet 35"	35	590	There are no additional features.
"Internet 70"	70	650	There are no bonuses in this tariff either.
"Internet 100"	100	800	There are no options in the package.

Video: how to position the router correctly so that the Internet speed from Dom.ru is maximum

TV channel packages from "Dom.ru"

Channel packages also differ from city to city. Let's analyze the tariff plans that are valid for most cities:

1. "I like S" - 132 channels, of which 31 are in HD, for 600 - 750 rubles / month.
2. "I like L" - 193 channels (69 HD) for 860 rubles / month.

3. "Mix HD" - 11 channels (11 HD) for 200 rubles / month.

   

   A standard basic package of 132 channels costs about 700 rubles

4. "Start +" - 9 channels for 200 rubles / month.
5. "Cinema and Music HD" - 8 channels (7 HD) for 200 rubles / month.
6. "Tune Cinema" - 5 HD channels with surround sound (foreign and Russian high-grossing films of various genres, premieres) for 400 rubles / month

7. MobiSmart - 127 channels (30 HD) for 150 rubles / month.

   

   If you like to watch various films and watch music channels with clips, choose the "Movies and Music HD" tariff

8. ViP - 5 HD channels with surround sound for 300 rubles / month.
9. Amedia Premium HD - 2 HD channels (AMEDIA Premium HD and AMEDIA HIT) for 200 rubles / month.
10. "Russian Cinema" - 4 channels with Russian films and TV series (1 HD) for 150 rubles / month.
11. "Amazing Planet" - 10 educational channels for the whole family (7 HD) for 200 rubles / month.
12. "Match! Football "- 3 HD channels for football fans (news releases, matches, review programs, etc.) for 400 rubles / month.
13. "Match! Sport "- 5 channels, including 3 HD, for those who live in sports (football, basketball, hockey, boxing, tennis and much more) for 400 rubles / month.
14. "Match Premier" is an HD-channel of the same name (dedicated exclusively to Russian football) for 220 rubles / month.
15. KHL HD - two channels of the same name in TV and HD formats for those who love hockey for 150 rubles / month.
16. "Real Male" - 6 channels (3 HD) about boxing, sports news, military equipment and weapons, cars for 200 rubles / month.
17. "Gamer" is a channel called E HD for e-sportsmen, as well as just inveterate gamers for 100 rubles / month.

18. "Sports and Hobbies HD" - 11 channels (6 HD) for sports fans and those who like to learn something new in life every day for 200 rubles / month.

    

    The package "Sports and Hobbies" is suitable for those people who like to watch various competitions and educational channels

19. Umka - 9 children's channels (2 HD) for 300 rubles / month. Suitable for children and adolescents from 2 to 16 years old.
20. "Rain" - one well-known channel of the same name in HD format (news, movies, music, travel, social projects, etc.) for 240 rubles / month.
21. "National" - 6 entertainment channels from Great Britain, Korea, Ukraine, Japan and the Chechen Republic for 200 rubles / month.
22. “Shant Premium HD” is an Armenian channel of the same name without advertising for 240 rubles / month.
23. "Insomnia" - 6 channels for adults (1 HD) for 230 rubles / month.

Double offers "Internet + TV"

Mixed packages for a particular region may also be different. For the city of Barnaul, for example, the following tariffs apply:

1. "I Like S" - 50 MB / s and 130 TV channels (31 HD) for 630 rubles / month.

2. "I like L" - 100 MB / s and 153 (43 HD) TV channels for 800 rubles / month.

   

   The "I like L" rate is suitable for people who want to "surf" the Internet at high speed and watch a variety of interesting TV programs at the same time

3. "I like XXL" - 100 MB / s and 191 (69 HD) TV channels for 1100 rubles / month.

4. "My Constructor" - 40 MB / s and 33 (6 HD) channels for 630 rubles / month. Plus you can choose 5 basic cubes with different channels and options for the Internet.

   

   You can create a service package for yourself directly on the provider's website

Home Phone Service

The provider offers two tariffs for the Home Phone service - unlimited and time-based. Both come with TV and internet. In the first option, for a monthly fee of 190 rubles / month. you get the opportunity to call any city numbers without per-minute tariffication.

The "Unlimited" tariff implies the absence of any tariffication by minutes when calling landline numbers in the city

The "Time-based" tariff also assumes a subscription fee of 190 rubles / month, but there will be an additional per-minute payment - 0.20 rubles.

With the "Time-based" tariff, subscribers will have to pay extra for minutes of conversation on the phone

Plus, you get a free caller ID, detailed online statistics, HD-quality voice communications, and discounted calls to other regions (from 25 to 35 rubles / month).

How to connect the Internet and TV from Dom. Ru

You can leave a request to connect a particular service by phone, in one of the company's offices or on the official resource of the digital service provider. Let's consider in detail each of the methods.

How to find out if a house is connected to a provider

A quick connection will be possible, of course, if some of your neighbors are already using the Dom.ru provider. You can find out if a provider works in your house or entrance from the residents themselves. However, if you need to get information more quickly, use a special service:

1. Using any browser, open this page of the official website "Dom.ru". If necessary, change the city in the upper left corner of the page.

   

   Start typing the street name on the first line

2. Type in the address (street name). When entering, use the reference data in the list that appears.

   

   As you type, the site will give you hints - reference information

3. In the two drop-down menus, select the number of the house and apartment, or start entering them yourself in the fields. Click on "Check".

   

   In the second and third fields, enter the numbers of the house and apartment

4. The system will start searching. It may turn out that the house is not currently connected to the provider. However, with both a positive and a negative answer, the site will offer you to leave a request for connection. When the information about the connectivity is accurate, the operator will call you back and inform you about the solution.

   

   Regardless of the search result, the system will offer you to leave a request for connection

Provider contacts

You can inform the company representatives of your intention to connect to one or more of its services with a simple call. Phone numbers are different for each city. You can find out the specific number on the official website of the provider.

A specialist who picks up the phone will advise you on all your questions (tariffs, payment methods, conditions and connectivity, etc.). With him, you can immediately agree on the date and time of equipment installation - when the masters will come to your home to set up a particular service.

The support service will accept an application from you if connection in your home is possible

Another way to leave a request is to visit the office in person. To find the address of the nearest branch in your city, do the following:

1. Launch any browser and paste the link to the provider's official resource: https://domru.ru. Pay attention to the upper left corner of the site: the system should automatically detect your location. If the wrong city is set, left-click on its name.

   

   Look at the location in the upper left corner that the system has chosen for you

2. A white dialog box will display a list of available cities where the provider operates. Find yours among them. If it is not there, it means that the company does not yet provide any services in your settlement - you will not be able to connect to them.

   

   Select your city in the list, but if it is not in the list, then you will not be able to connect to the provider

3. On the left panel with sections of the site, move the mouse cursor in the "Help" section, and then click on "Contacts".

   

   In the "Help" tab, follow the link "Contacts"

4. Immediately activate the "Only Dom.ru" parameter so that only the provider's offices are displayed on the map, and not the branches of its partners.

   

   First, the map will display all the offices of the provider's partner companies, which accept payments for services from "Dom.ru"

5. Find red houses on the map. Remember the location of the office closest to you and go there.

   

   Activate the parameter "Only" Dom.ru "so that only the provider's offices remain on the map

6. Before doing this, do not forget to make sure that the branch's working hours have not yet expired (they usually work from 10:00 to 22:00). To do this, scroll down the site a little.

   

   Select the provider's sales centers on the map - icons with red houses

7. The office will tell you in detail about the services. If you agree to be connected, write a statement and provide your passport to a specialist so that he can make a photocopy of it. Further, you just need to wait for the arrival of specialists at home.

   

   In the sales office "Dom.ru" you can immediately find out information on tariffs and agree on the arrival of masters at home

Official site

A specialist from the sales department can call you back himself to clarify the connection details, but before that you need to fill out an application for connection on the site yourself. It's pretty simple to do this:

1. Run through any browser the same official resource indicated in the previous section of this article. You can immediately click on the yellow button on the right "Become a client" to go to the form for filling.

2. If you want to preliminarily familiarize yourself with the existing tariffs and prices for them (it is recommended to do this, since the prices and availability of certain packages differ depending on the region), on the left panel, select the service that you want to use in the future, hover over it mouse and click on "Tariffs", "Packages" or "Compare all tariffs".

   

   In the third tab select "Internet rates"

3. Select the kit that suits you best and click on the yellow "Connect" button.

   

   Decide on the speed you need, and then click on "Connect"

4. As a result, you will be taken to the same application form. Fill in all the lines - remember that fields marked with asterisks must not be empty (email, for example, is optional). Click on "Leave a request" for the form to be sent to a specialist - he will call you back to clarify the connection details.

   

   Carefully fill in all fields of the application

5. If you want to consult a specialist online, that is, by chatting, scroll down the page a little and follow the link "online consultant" or click on the green round icon with a question mark in the lower right corner of the site.

   

   Before sending an application, you can consult with a specialist online

6. A side panel will launch, in which you need to enter text - say hello to a specialist and ask him a specific question about services or connection.

   

   In the consultation chat, you can ask any question regarding the provider's services

We leave a request on the site

Another method of contacting a company is through a letter written directly on its resource, through the so-called feedback. The method, of course, is not popular, since subscribers have to wait longer for an answer than when contacting by phone or through an application on the website:

1. We launch this page of the provider's website. We print the full name, phone number in the appropriate lines.

   

   First, fill in the "Personal data" section: full name and phone number

2. If you already have an operator's website open, you can go to this page as follows: move the cursor to the "Help" section and click on the "Leave a request" option.

3. We indicate the topic "Connection" in the reason for the request. In the "Text" field we write a request to connect a particular service - do not forget to indicate at which address.

   

   Specify the first reason for contacting "Connection"

4. Using the "Select files" button, we attach, if desired, a photocopy of the passport, made in advance.

   

   Attach a photocopy of your passport, indicate the email address to which you will need to send a response letter, and then send your appeal

5. Enter your email address in the Feedback field. Click on "Send" and expect a response from specialists. The letter will inform you about the date and time of the master's arrival.

Order a call back through the website

If you do not want to call the company yourself and at the same time you do not want to fill out an application on the website, you can simply order a call from the provider as follows:

1. Open the official website "Dom.ru" again. On the top panel under the city name, you will see the support phone number, and next to it a link to order a call back. Click on it.

   

   Click on the link "Request a call"

2. In the window select the second option to activate the service.

   

   Click on "I want to activate the service"

3. Print your name so the company representative knows how to contact you, as well as your valid phone number. Click on "Send" and wait for a call from a specialist.

   

   You need to fill in only two fields - name and phone

Personal Area

Each subscriber of Dom.ru has the right to use his personal account on the site (he receives a login and password when concluding an agreement with the company). In its interface you can:

• top up the balance using a cashless payment (e-wallet or bank card);
• enable various bonuses and be the first to know about special offers;
• activate the "Promised Payment" service, if suddenly it was not possible to make the payment on time, and the Internet or TV is needed urgently;
• change personal data;
• reissue the contract;
• suspend service for certain services;
• connect new tariffs and much more.

Let's consider how to use the provided personal account using the example of the task "Connecting a new tariff":

1. You can enter your personal account in several ways. The first is the profile icon in the lower left corner of the site - click on it and enter the authorization data on the panel that appears - an email address or contract number, as well as a password (they must be indicated in your contract or in the subscriber's memo).

   

   On the panel for entering your personal account, enter the data for authorization - login in the form of a contract number or email, as well as a password

2. You have the right to print the same data in another place - click on the link "My Account" in the upper right corner of the site.

   

   Follow the link "My Account" located in the upper right corner of the site

3. On a new page, start typing combinations.

   

   Enter your username and password to log into your account

4. For the personal account, a separate official website of the provider was also created - follow this link and write the correct data.

   

   You can go to your account on a specially created website

5. You also have the right to log into your "account" through different social networks if you previously linked your account to any of your pages. Just click on the social network icon, and in the dialog box, click on the "Allow" button.

   

   Allow access to your page on the social network

6. If you want to connect to another Internet or TV tariff, go directly to the second block “Change tariff”.

   

   Open the section "Change tariff" in your personal account

7. On the new page, immediately select the value "From next month" or "Instantly" depending on whether you want to use a different tariff right from today or not.

8. The list below will contain available packages - decide on the tariff, having carefully studied all aspects, and then click on the green "Connect" button on the line with the selected service package.

   

   Select the package that interests you the most from the list and click on "Connect"

9. After that, read the conditions for modifying the package, and then click on "That's right. Proceed". If you have chosen to instantly change the tariff plan, the difference between the cost of the tariffs will be immediately debited from the account, if the price of the new one was higher than the previous one. In this case, you will need to end the current connection after 5 minutes (turn off the Internet), and then turn it on again. After that, a dialog box should open with the confirmation of the change.

Video: how to use a personal account "Dom.ru"

How to set up the Internet from "Dom.ru"

If a specialist from "Dom.ru" has installed a router in your apartment or house, you do not need to configure the connection in any way - you just need to connect to the Wi-Fi access point. To do this, simply open the network icon panel with the left mouse button, select a point, click on the "Connect" button and, if necessary, enter the Wi-Fi password (it must be written in your contract).

Check the box with automatic connection to the point and click on "Connect"

If your cable is connected directly to the computer, you need to configure (create) a connection for it in the "operating system". Usually this is done by the wizard himself when he arrives at home, but you still need to learn how to independently perform this setting in case you, for example, have Windows reinstalled. How to do this for the seventh and tenth versions, if you have a punctured PPPoE connection, we will tell you in the detailed instructions:

1. Expand the small panel by clicking on the network icon in the lower right corner of the display next to the date. If you have Windows 7, you can immediately launch the Network and Sharing Center. If you have "ten" installed, first open the system section "Network Settings".

   

   Click on the second item "Open" Network and Internet Settings"

2. Through it, already start the center using a special link in the Wi-Fi or Ethernet tab.

   

   In any of the tabs, Wi-Fi or Ethernet, follow the link leading to the center

3. You can call the center in another way: hold down Win and R on the keyboard, and then type the command control in the window and click on OK.

   

   In the "Run" window, write the control code, and then click on OK or press Enter

4. Find the block with the name of the center on the "Control Panel".

   

   In the panel window, find and open the center section

5. Follow the first link "Create and configure".

   

   Click directly on the link "Create and configure a connection"

6. In the new window, left-click on the first item and click on "Next".

   

   Select "Internet Connection" and click on "Next"

7. Open your broadband connection.

   

   Click on the link with a high-speed connection

8. Take the data (password and login) from the contract and enter them in the appropriate lines. If desired, save the entered password and allow other accounts on this PC to use the created connection. Click on "Connect". Wait until a message appears in the window stating that the connection is ready to use.

   

   To gain access to the network, enter your username and password, and then click on "Connect"

If your provider has provided you with a network using the IPoE protocol, you need to specify a specific IP address and DNS server in the connection settings:

1. Call the "Network Control Center" on the display using one of the methods given in the instructions above. In the center in the left column, click on the section to change adapter parameters. In the new "Network Connections" window, find your Ethernet adapter and right-click on it - in its menu, click on the "Properties" item.

   

   Right click on the Ethernet adapter and click on "Properties"

2. In the dialog box, find the "IP version 4" protocol in the list. Select it with the left key, then click on "Properties".

   

   Find the IP version 4 component and open its properties

3. In the window with connection properties, check the box next to "Use the following IP address", then manually carefully enter the data from the contract (IP address, subnet mask, default gateway, DNS server). Click OK to save the parameter change. Try to connect to the network and open a website in your browser to check that the Internet is working.

   

   Manually write the IP address and DNS server specified in your agreement with Dom.ru

Setting up TV channels from "Dom.ru"

When installing TV equipment (a set-top box or a CAM module - a card inserted into the TV), the provider's specialist will immediately search for channels. However, in case the channels go wrong, you need to know how to set them up again yourself so as not to call the wizard. Let's consider the procedure using the example of an LG TV (version 6 on the webOS platform):

1. On the remote control, press the Settings button.

2. In the window that opens, select the "Fast" section.

   

   Click on the red "Fast" lightning bolt icon

3. Select the "Channels" section and click on OK.

   

   Highlight the "Channels" item and click on OK on the remote

4. Then click on "Search for channels" and enter the pin code 0000.

   

   Select "Search for channels", and then enter the desired pin code

5. Select Auto Search.

   

   Start Auto Channel Search

6. Select the "Cable TV" (DVB-C and Analog) channel tuning mode.

   

   Select "Cable TV" as the setting mode

7. Select your cable TV operator and click Next.

   

   In the list, select "Dom.ru" as the operator

8. Set the settings:

   • search type - "Fast";
   • frequency (kHz) - 258000;
   • fast characters (kS / s) - 6875;
   • modulation - 256 QAM;

   • Network ID - "Auto".

     

     Set the necessary parameters for autosearch and start it

9. Start auto search for channels.

Video: how to use the TV service from "Dom.ru"

How to disconnect the Internet and TV from the provider

Each subscriber of the provider has the right to disconnect Dom.ru services at any time. To do this, you need to terminate the contract. Moreover, you should not have any payment arrears. If you have rented equipment, you must also return it to the company - safe and sound.

In the service center, write a statement to terminate the contract - in the near future you will be disconnected from the Internet or TV

To cancel the contract and stop paying for services that you will not use in the future, you need to call 8-800-333-7000 (it's free). You will find out from the operator whether you have paid for the services in full, as well as which service center is closest to you. After that, go to the named office to write your application. Please note that you need to make a visit to a service center, not to a sales center.

Please note that the application is accepted only from the person who entered into the contract, so take your passport with you. In the near future, the company will consider your application and disconnect you from its services.

Reviews about the provider "Dom.ru"

Provider "Dom.ru" has more advantages than disadvantages. It provides fast internet and quality TV, but at a relatively high price. Also, the company's managers constantly impose additional services. You can become a subscriber of the Dom.ru operator by filling out an application on the official website, by visiting the office itself or by calling (you can also order a call back on the website). If you are already a client of the operator, you can connect the new tariff directly in your personal account. If you want to terminate the contract with Dom.ru, that is, disable the services, you need to go to the office with your passport and write a corresponding statement - the service center employees will help you do this.