How To Connect Home Internet And TV From Rostelecom: Checking Connectivity And Ways To Leave A Request

2024 Author: Bailey Albertson | [email protected]. Last modified: 2023-12-17 12:53

How to connect the Internet or TV from Rostelecom: choosing a tariff and submitting an application

There are many different opinions on the network regarding the services provided by Rostelecom. The provider itself presents itself as a well-known leader in the digital services market. What tariffs does it offer to its future and current customers? In what way does the provider outperform its competitors and in what issues does it lag behind? How to become one of the Rostelecom subscribers?

Content

• 1 Home Internet and TV from Rostelecom - an overview of services

  • 1.1 Pros and cons of the provider

    1.1.1 Video: how a Wi-Fi router from Rostelecom works

  • 1.2 Table: Internet tariff plans

    1.2.1 Video: how to use the "Game" tariff in the Warface service

  • 1.3 Table: tariffs for "Interactive TV"

    1.3.1 Video: how to connect and configure Interactive TV

  • 1.4 Table: mixed offers "Home Internet + TV"
• 2 In which regions is the connection available and how to check this possibility

• 3 Methods for connecting the Internet and TV from Rostelecom

  • 3.1 Concluding a contract at the office

  • 3.2 Application for connection through the official website

    • 3.2.1 Another way is through the "Feedback"
    • 3.2.2 Personal account - we understand the interface
  • 3.3 Phone numbers and email

• 4 How to set up an Internet connection "Rostelecom" on Windows of different versions

  • 4.1 Creating a connection in XP

  • 4.2 Creating a connection in Windows 7, 8 and 10

    4.2.1 Video: How to Create a Wired Internet Connection in Windows 10

  • 4.3 Connecting to a Wi-Fi network

Home Internet and TV from Rostelecom - an overview of services

The provider provides residents of the country not only with conventional telephony, but also with such services as "Home Internet" and "Interactive TV". The number of subscribers already exceeds 10 million. Let us consider on what conditions the company provides these services, as well as its advantages and disadvantages.

Pros and cons of the provider

The provider has enough both positive and negative sides, but we will start with its advantages:

1. The breadth of the territorial coverage. Services from Rostelecom are available even in the outback of Russia remote from regional centers. It often happens that people are left with only one provider who is ready to bring the Internet to their home - and that is Rostelecom.
2. Flexibility and variety of packages. Each user will be able to choose an offer that is advantageous for himself, taking into account his financial capabilities, desires and purposes of using the Internet. However, keep in mind that prices for the same packages differ for different regions and cities. For certain regions, the provider can create separate packages that are not available in other regions.

3. Connection via a variety of technologies: GPON (fiber optic), Docsis, Ethernet, ADSL, Wi-Fi, and more.

   

   Rostelecom connects the Internet not only using DSL technology, but also via GPON, Wi-Fi, Docsis and Ethernet

4. Up to 200MB / s speed that's right for gamers.
5. Permanent discounts and promotions, bonuses. During these periods, you can conclude an agreement with Rostelecom on the most favorable terms.

6. Possibility to rent a router or set-top box. In the case of a set-top box, all TV tariffs have a rental offer for 99 rubles / month.

   

   The Rostelecom provider can lease a router and a set-top box for a small fee in addition to the basic tariff

7. A lot of additional services: antiviruses, the "Video Surveillance" option, a license for Microsoft Office 365, options for gamers, a static IP address, mobile communications, viewing control (pause, recording, rewinding video), viewing channels in a special Wink application (the "TV -online ") and much more.
8. A variety of payment methods: cash in the office or terminal or non-cash - through a bank card, mobile number, electronic wallets (Yandex. Money, WebMoney).

The future subscriber should also know about the disadvantages of the company, which he considers as a possible provider:

1. The speed periodically decreases in the evening - the servers can not withstand the load, a large number of requests that come from network users. There are much more of them in the evening than during the day, as everyone comes home from work and starts surfing the Internet. If the speed does not match the declared one (deviation is more than 5-10%), you have the right to write a complaint.

   

   On the Rostelecom website you can check the current Internet speed

2. Occasionally there are technical glitches and line problems. However, problems can appear for every provider - no one is immune from them. Specialists always try to quickly fix problems. If you suddenly lost the Internet, immediately contact technical support - they will certainly advise you.
3. Company managers often impose paid services on subscribers. You need to be careful here - do not include those options that you, in principle, do not need.

4. The interface of the personal account is not entirely convenient and understandable - many inexperienced users can get confused in it.

   

   Many users complain that the personal account has an incomprehensible and inconvenient interface

5. At the time of a power outage in the house, the Internet often disappears, if the connection is not through a router that works only from the mains.
6. Some subscribers complain about the disrespectful attitude of operators and company personnel towards them. There really were such cases, but there are only a few such managers - the company is working to improve the quality of its service.

Video: how a Wi-Fi router from Rostelecom works

Table: Internet tariff plans

Tariff name	Price (RUB / month) on the example of Nizhny Novgorod	Speed (MB / s)	Additional features and promotions
"For speed"	450	100	Antivirus utility "Kaspersky" for two devices with a license (the first 30 days are free, and then - 140 rubles / month) + rent of a branded router for 30 rubles / month. The tariff is connected only to new subscribers who were not previously Rostelecom's clients.
"For the Internet"	450	50	The same antivirus for two devices with a license under the same conditions, rent of a branded router for 30 rubles / month. and Channel 101 on online TV (via the dedicated Wink program).
"For the Internet everywhere"	570	100	Antivirus for two devices, 101 channels on "TV-online", a router for 1 ruble, 5 GB of space + free mobile communications (1 SIM card, 5 GB of mobile Internet, 200 minutes and 50 SMS per month).
"For peace of mind"	750	100	Antivirus for two devices, 101 channels on "TV-online", a router for 1 ruble, the "Video Surveillance" service - it includes the provided camera + the service itself and the storage of all records for a week.
"Game"	850	200	Antivirus for two devices, 101 channels on "TV-online", a router for 1 ruble / month. + gaming opportunities for users of Wargaming, Warface, 4Game services.
"Cloudy"	850	100	Antivirus for two devices, 101 channels on "TV-online", a router for 1 ruble / month. + almost unlimited use of Yandex. Disk (every month the user receives 1 TB of memory in the cloud).

Video: how to use the "Game" tariff in the Warface service

Table: tariffs for "Interactive TV"

Name and features of the tariff	Price (RUB / month) on the example of Nizhny Novgorod	Channels
"Start" - the main set of channels.	330	159
"Optimal" - basic, educational, children's, sports, music and other channels. The tariff is suitable for members of the whole family.	430	188
"Advanced" - more educational and channels with films and TV series.	620	219
"Maximum" - adult channels, sports, educational and movie channels have been added to the advanced set.	1800	260
Premier is a package with channels that show new films and TV series from VIP, VIP Play and Amediateka Home of HBO.	620	59

Video: how to connect and configure Interactive TV

Table: mixed offers "Home Internet + TV"

Service package name (for example, taken from Voronezh)	Internet speed (MB / s)	Number of channels	Package cost (RUB / month)	Bonus opportunities and promotions (a router and a set-top box are provided for all tariffs for 1 ruble / month, except for the "For Home" package - here it is included in the price)
"To start"	100	149	550	There are no options.
"For home"	50	149	770	Free connection of telephony (landline phone).
"For impressions"	60	149	750	Kaspersky Anti-Virus is free for 1 month for two devices. Further - 140 rubles per month.
"For impressions everywhere"	100	149	950	Free mobile communication - 1 SIM card, 20 GB of Internet, 50 SMS, 400 minutes per month. Kaspersky Anti-Virus is free for 1 month for two devices. After that - 140 rubles a month.
"For family"	100	178	1200	Free mobile communication - SIM card, 30 GB traffic, 50 SMS, 600 minutes. Kaspersky Anti-Virus is free for 1 month and the Parental Control option in the form of Kaspersky Safe Kids.
"For everything"	100	210	1400	Free mobile communication - SIM card, 30 GB traffic, 50 SMS, 600 minutes. Kaspersky Anti-Virus is free for 1 month and the Parental Control option in the form of Kaspersky Safe Kids + Video Surveillance service (service and camera).
"Game + TV"	100	149	1050	Kaspersky Anti-Virus is free for 1 month + game options for Wargaming, Warface, 4Game users.
"Cloudy"	100	149	1050	Kaspersky Anti-Virus is free for 1 month + unlimited Yandex. Disk.

In which regions is the connection available and how to check this possibility

Provider "Rostelecom" provides its services in all regions of Russia, including regions and other subjects in the south, the Far East, Siberia, in the central part of the country. The provider does not have an exact map of the coverage area, but its branches and offices are located in almost every city and large settlement of the country. This means that the company operates almost everywhere.

The coverage area of Rostelecom includes all regions of Russia

Some providers, as you know, install a search service on their sites, with which you can immediately find out whether a certain house is connected to the operator or not. Unfortunately, Rostelecom does not have such a service - you will receive accurate information about the possibility of connection only when you call the help desk.

Methods for connecting the Internet and TV from Rostelecom

You can apply for connection in several ways: on the official website or personal account, in the office itself, as well as by phone or via e-mail.

Conclusion of a contract in the office

If you have time to visit the office, find the address of the nearest branch on the website and go there with your passport:

1. Open the official information page about the provider at this link. Scroll down a little and select a region. For example, let's take "South".

   

   Select your region on the website in the list

2. Find your branch in the list and click on it. If you have a major city, its name will be listed.

   

   Click in the list on the desired branch corresponding to your city

3. Look at the item "Address". Remember it and go to the office.

   

   Write down or remember the address of the branch and go to the office

4. If you are not sure where the office is located, go to the Contacts tab for your region in the left pane. Please refer to the map on the page to understand the exact location of the branch.

   

   In the "Contacts" section for a specific branch, you can see the location of the office on the map

If you have not found your city in the list, use the usual Yandex or Google search engine to find an office in your city. Enter a request in the following format: "Rostelecom office in (name of the settlement)".

At the Rostelecom office, you can apply for connection by writing an application there

When submitting an application, a specialist will make a photocopy of your passport - do not worry, this is the usual procedure required to conclude a contract. You can issue it right away either when the specialists arrive at your home (you will agree on the date with the manager) or after it again in the office. When speaking with a company representative in the office, do not hesitate to ask questions about the services.

Application for connection through the official website

If you want the operator to call you back, fill out an application for connection through the official resource of the provider as follows:

1. Open the official web page of the Rostelecom provider in any browser. Move immediately to the upper right corner of the site - there will be the name of the settlement, which the system will automatically determine as your location. If the name does not match your real location, click on it.

   

   In the upper right corner, click on the name of the city if you notice that the system has incorrectly determined your location

2. In the menu that opens, select your region, and then an available city or other type of settlement.

   

   Select your area in the list, and then the settlement in it

3. Depending on what exactly you want to connect, hover your mouse over the first, second or third tab at the top. Let's take the Internet service as an example. Click on the orange "Connect" button or on the "Tariffs" item in the list.

   

   In the "Internet" menu, click on the "Tariffs" section or on the "Connect" button

4. The display will show packages with price tags that are relevant for your city. Read the list carefully and choose the most favorable tariff for yourself. After that, click on the "Connect" button or on the black link at the bottom "More".

   

   Choose from the list of tariffs available for your city the one that suits you best - click on "Connect"

5. You will be taken to another page - with the application form. Fill in all the fields - name, exact address, telephone number to contact you. Also write your email.

   

   In the application form, write all the necessary data: phone number, address, name

6. Scroll down the application form a little bit below - decide on the date of equipment installation. If you wish, leave a comment on the order.

   

   In the drop-down menu, determine the installation date

7. The list below will contain additional services. Those that are already included in your tariff will be immediately activated. Plus, you have the right to choose other options, but you will have to pay an additional amount for them. The cost will be immediately indicated in the list. When you complete your order, look at the cost of connection and, if it suits you, click on "Finish".

   

   If necessary, enable certain options in the list below, and then click on "Finish" to send an application to the provider

8. Expect a call from the provider's representative, which is required to confirm the order and the connection date. You can ask any clarifying questions during the conversation.

Another way is through the "Feedback"

You can leave a request using a slightly different method, but also using the official resource:

1. Open the Rostelecom website again. It doesn't matter which page of the site will be launched. Move to the very bottom - on the lower blue panel, find the "Feedback" link and click on it.

   

   Follow the link "Feedback" at the bottom of the page

2. In the website dialog box, write your name, email, phone number. Please indicate which type of communication will be preferable for you. The most efficient option is a telephone.

   

   Fill in all the form fields: name, address, telephone, etc.

3. In the "Subject" field, select "Service Connection".

   

   Select "Service Connection" as the subject line

4. In the drop-down menu "Service" select Internet or TV.

   

   Select the service you want to connect from the list

5. After that, compose the text of the letter - a request to connect the service. Using the "Attach file" button, select a previously made photocopy of your passport (the file must be on your PC or on a connected flash drive). Click on "Submit".

   

   Attach a photocopy of your passport and send an application

6. Expect a call from the operator.

Personal account - we understand the interface

If you have previously used any of the company's services, most likely you have a personal account. In it, you can not only pay for the use of TV, Internet or telephone, but also connect any other options or the same, only for a different address. If you still have not figured out the interface of the office, use the following instruction:

1. Open the next page for authorization in your personal account on the Rostelecom website. Type in your authorization data: login and password. As a login, you can use the current personal account number, email or phone. Click on "Login".

   

   Using the data for authorization, enter your personal account "Rostelecom"

2. If you have previously tied your "account" to any page on a social network, for example, "VKontakte", you can log in through it - to do this, click on the appropriate social network icon, enter the data from the page in it, and then click on "Allow". If you have previously saved authorization data from a page on a social network in your browser, you do not need to enter them again.

3. If you don't have a personal account yet, you can create one. In practice, this can be done even if you have not yet connected to services from Rostelecom. Go to the page for authorization on the "Register" tab. Everything is simple here - enter your full name (as in your passport), contact information (phone number or e-mail address), code from the picture, region and click on "Continue".

   

   Enter your full name, phone number or email, put your region and indicate the code in the picture

4. You will receive a message in your mail with a link to activate your account - follow it. If you entered the phone number, you will receive an SMS with a code, just enter it in the field on the site - the account will become valid. After that, go to it in the above way in this manual, if the login was not performed automatically.

5. On the main page of your account, click on the blue button "Order a new service".

   

   Click on the first blue button to open a form for applying for a new service

6. You will immediately be taken to the page with the form. Decide on the service and click on the appropriate button "Order".

   

   Select one or several types of services using the "Order" button

7. At the bottom of the page, fill in all the lines: name and surname, phone number, region, exact address.

   

   Write the name and surname that are on your passport

8. When you type the names of the city, street, apartment and house number, be sure to use the reference information in the drop-down menu.

   

   When entering an address, use the hints that appear in the drop-down menu

9. Click on "Continue" when the application is completed. Please note that lines with red crosses must be filled in.

   

   Click on "Continue" when you have filled in all the required fields

10. Wait for the site system to determine the ability to connect to the address you specified.

    

    Wait, the system will determine if connection is possible in your home or not

11. If the connection is possible, you will proceed to the next stage of the application - "Setting up services". Select the tariff plan you are interested in from the drop-down menu. Optionally, you can choose an option, for example, a fixed IP address. Click on the "Continue" button.

    

    Select the tariff that suits you in the drop-down menu and click on "Continue"

12. In the third tab "Select equipment" click on the "Add" cross if you need any devices (set-top box or router).

    

    If you want to use the provider's equipment, click on "Add"

13. In the drop-down menu with the list, click on the desired device.

    

    Select the required device from the list and click on "Continue"

14. In the second list, select buy or rent. Click on "Continue" again.

    

    Choose one of the types of acquisition: rent or purchase

15. In the fourth tab "Application Information", read the amount of payment that was received as a result. If you are satisfied with it, click on "Send a request". If you want to change anything in the application, click on "Back".

    

    If you are satisfied with the final cost of connection, click on "Send a request"

16. After submitting the application, expect a call from the operator.

Phone numbers and email

You can contact company representatives by calling the following numbers:

1. 8–800–100–08–00 - sales service. Experts will accept your application for connection. You will immediately agree on the date and time of the specialists' arrival at your home.

2. 8 (495) 727-49-77 - information support. By this number you can find out about tariffs, services, current account balance, payment methods, etc.

   

   On the official website, the provider posted the phone numbers of support services

3. 8–800–100–25–25 - automatic information service. It was created to conclude an agreement with Rostelecom in automatic mode, as well as to select a tariff and provide background information on them.

All three numbers can be called at any time of the day and free of charge. You can also send a self-written application for connecting services to the provider's mail - [email protected]. It is advisable to attach a photocopy of your passport to the letter. However, please note that in this case, the operator will not call you back to confirm the order immediately. For this reason, this method of filing an application is not popular. As a rule, other statements are sent to the post office, for example, complaints about problems with services that do not require a prompt solution.

How to set up an Internet connection "Rostelecom" on Windows of different versions

Setting up an Internet connection includes setting up equipment and creating a connection in the "operating system". The equipment will most likely be set up for you by a specialist who will come to guide you on the Internet. We will consider the settings that need to be made in the operating system itself - creating a connection in the popular versions of Windows: XP, 7, 10.

Making a connection in XP

If you have a wired Internet (the cable connects to a PC), you need to create a connection yourself on your device in order to get final access to the network. If you have an old version of Windows, do the following:

1. Open the system "Start" menu and move the mouse arrow over the "Settings" section - in the new menu, click on the second item "Network Connections". You can also right-click on the network icon on the "Taskbar" on the right, and then select the "Properties" section in the context menu.

   

   In the "Start" menu, first select the "Settings" section, and then "Network Connections"

2. In the left part of the window, on the "Network tasks" panel, click the "Create a new connection" link.

   

   In the "Network Connections" window, click on the "Create a new connection" link

3. In the window of the built-in tool "Windows" to create a connection, immediately click on "Next".

   

   Click on "Next" in the initial window of the wizard

4. Check the first option "Internet connection" and click again on the "Next" button located below.

   

   Check the box next to "Connect to the Internet" on the "Network Connection Type" page

5. On the next page, check the box next to the second value and click Next again.

   

   Check the "Set up connection manually" item and click "Next"

6. The Internet from Rostelecom usually has a high-speed PPPoE standard, so we put a round mark next to the second item.

   

   Select "Via high speed connection …" and click on "Next"

7. In the field for the name of the service provider, enter WEB. STREAM and click on "Next".

   

   Give a name to the connection and click on "Next"

8. Now write your login (username) and enter the password twice (all this data must be present in your contract). On the same page, you can allow other users of your PC to use this connection, and also make the created connection the default connection. Click on "Next".

   

   Enter your username and password, and then click on "Next"

9. Now confirm the creation of the access point. You can immediately check the box to create a connection shortcut. Click on "Finish".

   

   Add a shortcut to the connection to the "Desktop" and click on "Finish"

10. When you double-click on the shortcut, a form will appear for entering the same username and password - enter the data and, if necessary, save the combinations so that you do not write them again each time. Click on "Connect".

    

    Enter your username and password and click on "Connect"

Creating a connection in Windows 7, 8 and 10

If you have a "seven" or "ten", you need to go to the following system sections to create a connection for the network yourself:

1. Right-click on the network icon in the lower right corner to the left of the clock and date. From the menu, select "Network and Sharing Center" or "Network and Internet Settings" for Windows 7 or 10, respectively.

   

   Open the item "Network and Internet settings" if you have a "ten"

2. If you have the tenth version of the "operating system", in a new window with parameters go to the Ethernet tab and in the left column with different links select the center.

   

   Launch "Network and Sharing Center" in the Ethernet tab

3. If you have Windows 8, on the "Desktop" move the cursor to the lower right corner. When the sidebar appears, select Options and then Control Panel.

   

   In the "Options" section, click on "Control Panel"

4. In the search bar of the panel, enter the query "Network Control Center" and open the desired section.

   

   In the search enter the query "Network Control Center" or find the section manually on the panel

5. In the very center, follow the link "Create and configure a connection".

   

   Click on the link "Create and configure a connection"

6. In the wizard window, similar to the one we have already opened in the XP version, select the first item and click on "Next".

   

   Select "Internet Connection" and click on "Next"

7. Click on high speed internet.

   

   Select "High Speed PPPoE Connection"

8. Write the username and password provided by the provider (look at the contract). If necessary, save the password and allow users with a different account to use this connection, and also enter the connection name itself. Click on "Connect".

   

   Enter the required data and click on "Connect"

Video: How to Create a Wired Internet Connection in Windows 10

Wi-Fi connection

If you had a router installed in your apartment that sends out a Wi-Fi signal, it will be easiest for you to set up a connection on a PC:

1. Click on the network icon on the "Notification panel" (next to the date) with the left mouse button - find the name of your network in the menu. This is usually the name of the router by default.

   

   Select your network from the list - it must be available

2. Click on this network once also with the left button - click on the "Connect" button. Before that, you can check the box next to the automatic connection to the network (when the device is turned on and within the range of the device).

   

   Check the box next to the item and click on "Connect"

3. Enter the security key - this is your Internet password. It should be reported to you by the specialist who installed the equipment. Click on "Next". If you don't remember the password, just click on the special button on the router itself.

   

   Write your Wi-Fi password in the line

4. Wait while the system checks if the password is correct. If it is correct, the network will be activated immediately - you will be able to use the Internet.

Home Internet and TV from Rostelecom have enough both pros and cons: a variety of tariffs, territorial coverage, additional services, but at the same time a decrease in speed in some areas in the evening. You can connect to the provider's line through an application - it is sent through the official website or personal account, and also left by phone or in person at the office. If you have a wired Internet, you need to independently create a connection in the "operating system" through the "Network Control Center" to access the network. If you have a router, you do not need to create anything - connect to the network through a special panel, which is invoked by clicking on the network icon next to the clock.