What To Do If The Heating Is Turned Off

2024 Author: Bailey Albertson | [email protected]. Last modified: 2023-12-17 12:53

Who is to blame for the fact that the batteries are cold during the heating season and what can be done about it

Often, unscrupulous utilities are unable to timely prepare the system for the heating season. If radiators suddenly cool down in your apartment, use these tips to solve the problem.

What should be the air temperature according to the standards

Before contacting the utility company, check if the room temperature is out of order. According to legal documents, the apartment must be at least + 18–20 ° C, and in corner rooms - at least +22 ° C.

How long can there be no heating

Pay attention to the duration of the absence of heat in the radiators. In the event of repair and maintenance work, the law establishes a clear time for interruptions in the heating supply.

When the temperature in the apartment is +12 ° C, they cannot turn off the heating for more than 16 hours. At 10-12 degrees above zero in a residential area - no more than 8 hours, and at + 8-10 ° C the batteries cannot stay cold for more than 4 hours in a row.

The total duration of such interruptions in heat supply should not exceed 24 hours per month.

Who can you complain to if the apartment is cold?

If the heat supply standards are not observed in the dwelling, then this is the reason for filing a complaint against the service provider.

To draw up a claim, prepare a document with measurements of the indoor temperature at different times of the day. You can apply for such a service to a heat supply company or a management company. If these organizations refused you, then record the indicators yourself in the presence of two witnesses.

To get started, contact the management company. Its representative is obliged to check the condition of the heating system and draw up an inspection report. If the employee does not appear, you have the right to report the violation to the housing inspection.

You can also contact Rospotrebnadzor if the solution to your issue is delayed, and you incur losses in attempts to keep the apartment warm.

For inflated rates for utilities and services, contact the Federal Antimonopoly Service.

To apply to the Reception of the President of the Russian Federation, the complaint must be of a collective nature.

Usually, a lawsuit is filed with the court in order to obtain compensation for a malfunction of the heating system or prolonged repairs. All written evidence, previously drawn up complaints and responses to them, as well as receipts and receipts confirming the costs incurred by the plaintiff are attached to the case.